Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Live Weather Updates

Transcript

Phone Tap: Live Weather Updates · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: You know when you book a trip on a travel
• 0:01
  Speaker 1: website and they give you lots of options at the
• 0:04
  Speaker 1: end when you're checking out, Oh.
• 0:06
  Speaker 2: Yeah, like if you want to do add ons or insurance?
• 0:09
  Speaker 1: Would you like to book a car too while you
• 0:11
  Speaker 1: we can look you up, or would you like to
• 0:13
  Speaker 1: have a bike tour while you're in town? And then
• 0:17
  Speaker 1: there's my favorite, would you like to sign up for
• 0:20
  Speaker 1: weather updates? What do you check that box?
• 0:23
  Speaker 2: I don't. I checked none of the boxes.
• 0:26
  Speaker 1: One woman did, and now she's about to get much
• 0:29
  Speaker 1: more than she planned for in your phone.
• 0:31
  Speaker 2: Tap right now.
• 0:33
  Speaker 1: Another Mornings on the twenties. Hello, Hi is this Rachel?
• 0:40
  Speaker 2: Yes? This is she?
• 0:42
  Speaker 1: Oh great? Hold on the weather in Toronto is currently
• 0:48
  Speaker 1: forty five degrees and cloudy, twenty percent chance of rain
• 0:51
  Speaker 1: later tonight. Is that helpful?
• 0:59
  Speaker 2: I don't know what this is?
• 1:01
  Speaker 1: What you signed up for weather notifications for Toronto? When
• 1:05
  Speaker 1: you booked a trip on Expedia, you click the button
• 1:08
  Speaker 1: for weather updates? You're going there? You're going to Toronto
• 1:13
  Speaker 1: in three months? Right, this is Rachel.
• 1:16
  Speaker 2: Yeah, I'm going in three months, but I don't need
• 1:19
  Speaker 2: them for today.
• 1:21
  Speaker 1: Well, that's what the service is. It's live updates. And
• 1:25
  Speaker 1: you know it's more personal if you have a real
• 1:27
  Speaker 1: person calling to tell you them. Oh so if you
• 1:30
  Speaker 1: missed it. Currently the weather is forty five degrees in cloudy,
• 1:35
  Speaker 1: twenty percent chance of rain later tonight in Toronto.
• 1:39
  Speaker 2: All right, I thought it was just going to be
• 1:41
  Speaker 2: like a text like the day of my trip. I
• 1:43
  Speaker 2: didn't know it was going to be like a live
• 1:45
  Speaker 2: person calling me every day for three months. Yeah.
• 1:48
  Speaker 1: Well, we like to go the extra mile here, So.
• 1:52
  Speaker 2: I don't want this, Like, please don't call me anymore.
• 1:57
  Speaker 1: Oh that was rude. Hello, the current temperature in Toronto
• 2:11
  Speaker 1: is still forty five degrees.
• 2:12
  Speaker 2: Oh my god, I stop calling me. I don't care.
• 2:17
  Speaker 2: I don't want to know what the weather hold.
• 2:19
  Speaker 1: I remember I talked to you a little while ago.
• 2:21
  Speaker 1: You sign up for the weather updates, so I'm dis
• 2:23
  Speaker 1: updating you.
• 2:24
  Speaker 2: Yeah, I know I don't want them. I don't want
• 2:27
  Speaker 2: them anymore. But stop calling me.
• 2:29
  Speaker 1: But it's changed from the last time.
• 2:32
  Speaker 2: No, it didn't.
• 2:33
  Speaker 1: You did. You didn't let me finish before because there
• 2:36
  Speaker 1: was a twenty percent chance of rain later tonight when
• 2:38
  Speaker 1: I first called. Now it's been bumped up to twenty
• 2:40
  Speaker 1: five percent chance.
• 2:42
  Speaker 2: I'd be careful, care I don't mean to be rude,
• 2:46
  Speaker 2: but I already told you I don't want this. Like,
• 2:49
  Speaker 2: what do I need to do to be taken off
• 2:51
  Speaker 2: the list?
• 2:51
  Speaker 1: Yeah? Sorry, I can't really help you so much with that.
• 2:54
  Speaker 1: What That's not my job. I'm bound by the agreement
• 2:57
  Speaker 1: that you signed when you click the box to accept
• 2:59
  Speaker 1: the weather alerts.
• 3:00
  Speaker 2: So well, then transfer me to someone who can help me.
• 3:04
  Speaker 1: Yeah, I'm I work independently, so you probably have to
• 3:08
  Speaker 1: go into the website and put in a request there.
• 3:11
  Speaker 1: But I have to keep doing this.
• 3:13
  Speaker 2: Okay, I'm going to block your call.
• 3:17
  Speaker 1: I'll call from a different number.
• 3:19
  Speaker 2: Okay, so now you're basically stocking me.
• 3:22
  Speaker 1: Now I'm updating you on the weather in Toronto, which,
• 3:25
  Speaker 1: by the way, is still forty five degrees and cloudy.
• 3:28
  Speaker 2: I'm not even going to answer my phone. I'm going
• 3:30
  Speaker 2: to Expedia and I'm going to complain about you. What's
• 3:33
  Speaker 2: your name, It's Hank, Hank. You don't need to hit
• 3:38
  Speaker 2: the dumb chime sound effect every time I ask you
• 3:41
  Speaker 2: a question.
• 3:41
  Speaker 1: Oh, I don't hit it. It just naturally goes when it
• 3:43
  Speaker 1: knows I'm delivering new information. Oh, apparently the clouds are
• 3:48
  Speaker 1: Nimbo stratus. You're an Apple, no correction, your boyfriend Teddy
• 3:57
  Speaker 1: is what that's new? And animation?
• 4:00
  Speaker 2: Did you know that are what are you talking about?
• 4:03
  Speaker 1: It turns out there's one hundred percent chance your boyfriend
• 4:05
  Speaker 1: Teddy set you up for this prank phone call.
• 4:08
  Speaker 2: Oh oh my god, that was so annoys.
• 4:16
  Speaker 1: You're going on a trip with him in three months
• 4:18
  Speaker 1: to Toronto, right, yeah, so he wanted to tell you
• 4:21
  Speaker 1: that he's really excited to go. Oh, I'm sorry. It
• 4:28
  Speaker 1: was his idea to do this.
• 4:30
  Speaker 2: I was thinking, what is this. I'm seeing live updates
• 4:33
  Speaker 2: for a trip ninety days from now.
• 4:37
  Speaker 1: Say it's called great customer service and you're free to
• 4:40
  Speaker 1: leave a positive review about me on the website. Okay,
• 4:43
  Speaker 1: Oh no, oh, look I just wrote the review for you.
• 4:48
  Speaker 1: Five stars for Hank
• 4:53
  Speaker 2: The week up every morning was phone taps weekday mornings
• 4:55
  Speaker 2: on the twenties Brooke and Jeffrey in the Morning