Latest / The Leverage Podcast with Kevin Johnson
The Micro Decisions Your Team Makes Every Day Are Either Building Your Practice or Destroying It.
The biggest changes inside a practice are not always driven by new technology, marketing campaigns, or major strategic initiatives. Often, they are the result of small decisions being made repeatedly by every person on the team.
In this episode, Kevin Johnson explains why daily micro decisions around cancellations, lateness, scheduling, patient behavior, discounts, and accountability compound into major operational and financial outcomes. He breaks down how the wrong decisions quietly weaken schedule density, overhead, culture, and profitability, while the right decisions multiply standards…
The skinny
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