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Why We Crave Hospitality (The Timeless Power of Attention) - Jennifer Krapp, The Indigo Road Hospitality Group
Jennifer Krapp is the head of restaurant operations at The Indigo Road Hospitality Group. You can hear her career journey here and thoughts on mentorship here if you missed them. In this episode, she shares her insights on what makes great hospitality and why it's so important.
Listeners will learn:
What doesn't make great hospitality (00:48)
Why hospitality is attention (01:10)
Why hospitality is so important (02:06)
A few more resources:
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The skinny
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