Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Extra Fees On Your Fees

Transcript

Phone Tap: Extra Fees On Your Fees · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: Today, we call a woman who just had a very
• 0:02
  Speaker 1: memorable year attending four different music concerts, most of them
• 0:07
  Speaker 1: with her sister, and apparently while she was there, she
• 0:10
  Speaker 1: complained about all the extra fees they were charging her
• 0:13
  Speaker 1: on the ticket site.
• 0:14
  Speaker 2: Yeah, I feel you the hide. She could probably have
• 0:18
  Speaker 2: bought a house by this time after all the concerts
• 0:21
  Speaker 2: that she went to.
• 0:21
  Speaker 1: Well, thankfully, some representatives are about to call and ask
• 0:24
  Speaker 1: her about her experience, and maybe even tossing a few
• 0:28
  Speaker 1: extra charges during the conversation, just for kicks. Yeah, figures,
• 0:32
  Speaker 1: it's your phone tap right now.
• 0:34
  Speaker 2: Working Jeffrey's phone taps on the twenties. Hello, Hi, my
• 0:40
  Speaker 2: name's Toby Barnhardt. I work at Ticketmasters. This Jackie Mit,
• 0:44
  Speaker 2: it is hi Jackie. I'm calling. According to our records,
• 0:48
  Speaker 2: you purchased four separate concert tickets last year through our website.
• 0:52
  Speaker 2: Is that correct? That's pretty cool.
• 0:56
  Speaker 3: Yeah, I guess we did.
• 0:58
  Speaker 2: Fun. You sound like a fun person.
• 1:01
  Speaker 3: Thank you. You're welcome, Okay? Is that why you're calling me?
• 1:07
  Speaker 2: Kind of? I'm just confirming that these are right. You
• 1:10
  Speaker 2: went to Harry Styles, Morgan Wallen, Beyonce and Pee with
• 1:15
  Speaker 2: an exclamation.
• 1:18
  Speaker 3: And MKP her name is pink.
• 1:23
  Speaker 2: Huh, that's a funny way to spell, you know, if
• 1:26
  Speaker 2: that's her legal name.
• 1:29
  Speaker 3: No, it's definitely not her legal name. You don't know. Listen,
• 1:32
  Speaker 3: why are you calling? What is the point of this call? Right?
• 1:35
  Speaker 2: I'm sorry. So, first of all, we would like to
• 1:37
  Speaker 2: thank you for buying your tickets with us, even though
• 1:40
  Speaker 2: realistically you don't really have another option just kind of,
• 1:44
  Speaker 2: but you click purchase on our site. That's all that, Matt.
• 1:47
  Speaker 3: How can I help you, sir?
• 1:48
  Speaker 2: Okay, while you were at those venues, did you consume
• 1:52
  Speaker 2: any food or beverage?
• 1:54
  Speaker 3: I probably did eat and drink? Yeah, is it a
• 1:58
  Speaker 3: star Bay or something?
• 1:59
  Speaker 2: Well? No, I just needed a confirmation because now that
• 2:02
  Speaker 2: I ate and drank, correct, now I can collect the
• 2:06
  Speaker 2: concessions fee.
• 2:08
  Speaker 3: Wait what?
• 2:09
  Speaker 1: Yeah?
• 2:09
  Speaker 2: You see, it's hard for us to know if people
• 2:11
  Speaker 2: are gonna eat and drink at the show, so we
• 2:14
  Speaker 2: can't just like add it onto the list of fees
• 2:16
  Speaker 2: already while you're purchasing tickets, just in case you don't.
• 2:19
  Speaker 2: But you did.
• 2:21
  Speaker 3: I'm not paying any more fees, sir. You can forget
• 2:23
  Speaker 3: about this.
• 2:24
  Speaker 2: Well, I beg a differ. We actually have to charge
• 2:28
  Speaker 2: your card.
• 2:28
  Speaker 3: You can beg to differ all you like.
• 2:30
  Speaker 4: If you charge my card, I will most certainly call
• 2:32
  Speaker 4: my bank and have those charges reversed.
• 2:35
  Speaker 2: Well acord to our terms and conditions, which I'm sure
• 2:37
  Speaker 2: you read right. Everybody reads the thoroughly the terms and
• 2:40
  Speaker 2: conditions and.
• 2:41
  Speaker 3: Check out point.
• 2:42
  Speaker 4: Sir, why are you calling me? I'm not paying any
• 2:44
  Speaker 4: extra fees.
• 2:45
  Speaker 2: This is absolutely okay. Come on, now, you know you're
• 2:49
  Speaker 2: legally obligated to pay it, and I think you know.
• 2:51
  Speaker 2: I think you want to do the right thing.
• 2:53
  Speaker 3: I think you're a joker.
• 2:54
  Speaker 2: You're jokes there.
• 2:57
  Speaker 3: You're not getting any more money yet.
• 2:58
  Speaker 2: Look, nobody wants to Nobody wants some unpaid food and
• 3:01
  Speaker 2: beverage fee hanging over your head for the rest of
• 3:04
  Speaker 2: your life.
• 3:04
  Speaker 3: I'm not paying it. I don't care what you say.
• 3:06
  Speaker 4: As a matter of fact, I'm about to hang up
• 3:08
  Speaker 4: with you because I have things to do and this
• 3:09
  Speaker 4: is a waste of time.
• 3:10
  Speaker 2: No, if you hang up before I say goodbye, that's
• 3:12
  Speaker 2: going to be a hang up fee, and I cannot.
• 3:14
  Speaker 2: I do not want to do that. I have your
• 3:15
  Speaker 2: card on file.
• 3:16
  Speaker 3: You are trying to charge us for every saying. What
• 3:19
  Speaker 3: is a spirit Airlines?
• 3:21
  Speaker 2: What a coincidence. They're actually partners with us. What's Mariline tickets?
• 3:25
  Speaker 2: Shut up, I can get a discount.
• 3:27
  Speaker 3: Stop talking. This is absolutely ridiculous. We're really talking about fees.
• 3:31
  Speaker 4: You guys get over like fat cats in this thing
• 3:34
  Speaker 4: and you want more money.
• 3:35
  Speaker 2: Okay, I see you're upset. I can make this better.
• 3:38
  Speaker 2: What if I do?
• 3:39
  Speaker 3: You can make this better. You can get off the
• 3:41
  Speaker 3: phone with me.
• 3:42
  Speaker 2: How does fifty percent off your long distance ride share
• 3:45
  Speaker 2: to the concert fee sound?
• 3:48
  Speaker 4: Oh my gosh, we didn't even take a ride share.
• 3:50
  Speaker 3: We drove.
• 3:51
  Speaker 2: That's not true. And your sister Emily told me you
• 3:54
  Speaker 2: guys uberda and you split the bill because you were
• 3:56
  Speaker 2: drinking before and during.
• 3:58
  Speaker 3: Why would my sister tell you all of my business?
• 4:01
  Speaker 2: Because she listens to our morning show and she said
• 4:03
  Speaker 2: you'd be very easy to prank and she was right.
• 4:06
  Speaker 2: And I like Emily, so don't yell at her.
• 4:09
  Speaker 3: Wait what.
• 4:12
  Speaker 2: This is actually Jose from Brook and Jeffrey in the morning.
• 4:14
  Speaker 2: We're doing a prank phone call on you. This is
• 4:16
  Speaker 2: a phone tap.
• 4:17
  Speaker 3: Oh my, are you serious?
• 4:22
  Speaker 2: No, I'm not serious. That's the point.
• 4:26
  Speaker 3: Absurd.
• 4:27
  Speaker 2: She told us that she's been to a few concerts
• 4:30
  Speaker 2: with you. And you complained about the fees the whole time.
• 4:34
  Speaker 3: You guys are crazy and I'm.
• 4:36
  Speaker 4: Gonna kill and I see her, Well, there is also.
• 4:39
  Speaker 2: A murder fee, but I'll wave it.
• 4:41
  Speaker 4: Oh my.
• 4:43
  Speaker 2: Dark only for today. I love it broke in Jeffrey's
• 4:50
  Speaker 2: phone taps on the twenties