Episode 6 - Reliability plus Availability equals Reliavability, and Jane Hegeler talks travel assistance in the AI Era
In episode six, host Elliott Draga is joined by ICE-Tech colleague Jane Hegeler, who brings 25 years in travel insurance and medical assistance from the Nordic Insurance Software side of the business. Together they explore how the travel market is changing, and where technology and AI genuinely help in assistance - and where the human touch still matters most.
Jane traces her path from the British Embassy in Thailand into medical assistance across the APAC region and, four years ago, to Nordic Insurance Software. She and Elliott discuss the wave of M&A in travel, and why the market isn't…
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