J.D. Power: What's Changing in Guest Satisfaction Now - Andrea Stokes

In this episode, Andrea Stokes, practice lead for hospitality at J.D. Power, shares insights from the latest J.D. Power research.

Listeners will learn:

How higher room rates are impacting guest satisfaction and value perception (00:28)

The importance of service, personalization, and property upkeep in driving guest satisfaction (01:11)

How third-party managed hotels are outperforming brand-managed or owner-managed properties (04:03)

The role of technology and mobile apps in enhancing guest experiences (16:20)

Why food and beverage service is becoming increasingly important for guest…

The skinny

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