Management for Omotenashi by Mike Martyn
Mike Martyn is the Founder and President of SISU Consulting Group, and international consultancy supporting more than 500 organizations in 22 countries. Over the past 20 years, Mike has also contributed hugely to the development of the Shingo Model and Assessment Framework, is Director Emeritus of the Shingo Institute, a 3x Shingo Prize winning author and Lifetime Member of the Shingo Academy.
One of Mike’s primary roles with SISU is the development of leaders at each level of the organization. In this role, Mike has trained and personally coached thousands of leaders through his live…
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