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Tim Manning (Mazda's SVP): The System Behind Mazda's 59% Service Retention
Tim Manning has spent 20+ years inside Mazda North American Operations, and he's run almost every department that matters. Port logistics. Regional GM. Customer service. VP of Aftersales. Dealer Network Operations, where he took Mazda's image-commensurate stores from 40 to over 300. He's a Berkeley grad with a Notre Dame MBA, and he's now Senior VP of Retail Operations, the seat where every one of Mazda's numbers gets built or broken.
And the numbers are the kind other OEMs don't want dealers to see: 3 straight years leading the industry in IIHS Top Safety Pick+ awards. Service retention at…
The skinny
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