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Mass Arbitration Unpacked: Provider Rules, Court Decisions, and the Rise of AI
In this episode of The Consumer Finance Podcast, host Chris Willis is joined by litigation partners Massie Cooper and Kalama Lui-Kwan to unpack the rapidly evolving world of mass arbitration and the recent developments reshaping how these disputes are filed, administered, and resolved.
Massie and Kalama trace mass arbitration's origins as a response to class action waivers, then break down how the major alternative dispute resolution providers have restructured their procedures to handle massive claimant volumes, from process arbitrators and sworn attestations to flat fees and global…
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