Tim Hayden: Is Your Dealership Future-Ready?

The David Spisak Show · Sep 3, 2026 · 55m

Tim Hayden built his career helping brands stop renting their own customer data back from Big Tech. He ran Edelman's $20M North American mobile program, spent two years in Silicon Valley watching generative AI emerge before it had a name, then co-founded BrainTrust Partners. Tim has worked with brands including Dell, Hilton, Bacardi, and Walmart, and is known for connecting technology with the human behavior behind how businesses actually use it.

Here's the uncomfortable truth this episode exposes: dealers have had DMS, CRM, e-commerce, social, and now AI. The average is still 10 cars a…