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Servant Leadership: The Upside-Down Org Chart · Profit and Principle

• 0:00
  Speaker: Let me ask you something.
• 0:01
  Speaker: Who is the most effective leader you've ever worked for or worked with in your entire career?
• 0:08
  Speaker: Take a second and actually picture that person.
• 0:13
  Speaker: Now here's the question.
• 0:16
  Speaker: What made them effective?
• 0:19
  Speaker: Was it their strategy, their vision, their ability to close deals?
• 0:25
  Speaker: Maybe, but I'd be willing to bet it was something else.
• 0:30
  Speaker: Something that's harder to pin down, but impossible to ignore when you experience it.
• 0:36
  Speaker: They made you feel like you mattered, like your work mattered, like they were working for you and not the other way around.
• 0:45
  Speaker: That is not an accident.
• 0:47
  Speaker: That is a leadership philosophy.
• 0:49
  Speaker: And it's not new, it's about 2,000 years old, and it was taught by a carpenter from Nazareth who had never run a business in his life.
• 0:59
  Speaker: But what he said about leadership may be the most disruptive management insight ever recorded.
• 1:05
  Speaker: I'm Darrell Stein, this is Profit and Principle, where we take the Bible seriously enough to believe it belongs in the boardroom.
• 1:15
  Speaker: Today's topic is servant leadership.
• 1:18
  Speaker: And I don't mean that in a soft, inspirational poster way.
• 1:23
  Speaker: I mean the real thing.
• 1:25
  Speaker: A model of leadership that turns the org charts upside down.
• 1:29
  Speaker: It makes you deeply uncomfortable, and it consistently produces the best business results.
• 1:35
  Speaker: So stay with me.
• 1:37
  Speaker: Here's the problem most leadership development in the business.
• 1:42
  Speaker: Here is the problem with most leadership development in the business world.
• 1:50
  Speaker: It's built on the assumption that leadership is about authority.
• 1:55
  Speaker: Get the title, get the power, use it to drive results.
• 1:59
  Speaker: That model works until it doesn't.
• 2:02
  Speaker: And at some point, with almost every leader who runs on authority, it stops working.
• 2:08
  Speaker: You've seen it.
• 2:10
  Speaker: The boss who rules through fear gets compliance, but the moment a talented employee has another option, they're gone.
• 2:18
  Speaker: The executive who surrounds herself with yes people because she can't tolerate pushback ends up making the same avoidable mistakes.
• 2:27
  Speaker: The manager who hoards credit and throws blame doesn't realize that his team has quietly checked out.
• 2:34
  Speaker: They're still at their desks, but they've stopped caring six months ago.
• 2:39
  Speaker: Gallup's research, and this has been remarkably consistent over many years, it shows that roughly 70% of the variance in team management.
• 2:52
  Speaker: Gallup's research, and this has been remarkably consistent over many years, shows that roughly 70% of the variance in a team's engagement is explained by the manager.
• 3:06
  Speaker: Not strategy, not compensation, not the product, but the manager.
• 3:12
  Speaker: And disengaged employees cost companies an average of 34% of their annual salary and lost productivity.
• 3:22
  Speaker: Do that math across your organization and you're looking at a significant number.
• 3:27
  Speaker: What drives engagement?
• 3:30
  Speaker: It's people who feel trusted, people who feel developed, people who feel like their leader actually cares about them, not just about what they can extract from them.
• 3:42
  Speaker: That sounds nice, but here's the thing.
• 3:45
  Speaker: Jesus built a leadership model around exactly that, and it's more radical than most people .
• 3:53
  Speaker: So let's take a look at what Scripture says.
• 3:55
  Speaker: We're going to first turn to Mark chapter ten, verses forty two through forty-five.
• 4:00
  Speaker: But it says this Jesus called them together and said, You know that those who regarded as rulers of the Gentiles lord it over them, and their high officials exercise authority over them.
• 4:13
  Speaker: Not so with you.
• 4:15
  Speaker: Instead, whoever wants to become great among you must be your servant, and whoever wants to be first must be slave of all.
• 4:24
  Speaker: For even the Son of Man did not come to be served, but to serve and to give his life as a ransom for many.
• 4:31
  Speaker: Here's the context you need to understand this passage correctly.
• 4:35
  Speaker: James and John, two of Jesus' closest disciples, had just done something that infuriated the rest of the group.
• 4:43
  Speaker: They went to Jesus privately and asked to sit at his right hand and left hand when he came into his glory.
• 4:49
  Speaker: They were lobbying for the corner offices.
• 4:52
  Speaker: The other ten disciples weren't angry because the request was wrong.
• 4:56
  Speaker: They were angry because they wanted the same things, and James and John happened to get there first.
• 5:02
  Speaker: So Jesus gathers all twelve of them and delivers what might be the most countercultural leadership teaching in all of Scripture.
• 5:10
  Speaker: He starts with an observation.
• 5:13
  Speaker: You know how Gentile rulers operate.
• 5:15
  Speaker: They lord it over people.
• 5:17
  Speaker: They use authority to assert dominance.
• 5:20
  Speaker: He's describing the default human approach to power.
• 5:24
  Speaker: And then he says three words that reorder everything.
• 5:28
  Speaker: Not so with you.
• 5:30
  Speaker: Now that's three words in the original Greek.
• 5:32
  Speaker: Not so with you.
• 5:35
  Speaker: That's the break point.
• 5:37
  Speaker: He's not saying authority is bad.
• 5:39
  Speaker: He's saying the posture of authority needs to be completely inverted.
• 5:44
  Speaker: The word he uses here for servant, which is diakonos, is the same word for someone who weights tables.
• 5:53
  Speaker: And the word for slave or do loss was the lowest social position imaginable in the first century world.
• 6:02
  Speaker: Jesus is reaching for the most extreme language available to make a point.
• 6:06
  Speaker: Greatness and service are the same thing.
• 6:10
  Speaker: And he grounds it in his own example.
• 6:14
  Speaker: The Son of Man did not come to be served, but to serve.
• 6:18
  Speaker: That's not a metaphor, that's a definition.
• 6:22
  Speaker: Let's take a look at what Paul writes in the book of Philippians.
• 6:26
  Speaker: We're going to be in Philippians chapter 2, verses 3 through 4.
• 6:30
  Speaker: And Paul writes this: Do nothing out of selfish ambition or vain conceit.
• 6:36
  Speaker: Rather, in humility, value others above yourselves, not looking to your own interest, but each of you to the interest of others.
• 6:46
  Speaker: Paul is writing to the church at Philippi.
• 6:50
  Speaker: And let's be clear, he's writing to a community of people, not just leaders.
• 6:56
  Speaker: But the principle lands directly on anyone who has people reporting to them.
• 7:01
  Speaker: Value others above yourselves is not a suggestion to be occasionally generous, it's a reorientation of where your attention goes as a leader.
• 7:12
  Speaker: Most leadership attention flows upward to the board, to the stakeholders, or whoever controls your next promotion.
• 7:21
  Speaker: Paul is calling leaders to flip that instinct and ask, what does the person below me need in order to succeed?
• 7:29
  Speaker: What's blocking them?
• 7:31
  Speaker: What are they carrying that I could help remove?
• 7:34
  Speaker: That's not weakness, that's advanced leadership.
• 7:39
  Speaker: Now let's turn our attention to what John writes in John chapter 13, verses 12 through 17.
• 7:45
  Speaker: When he had finished washing their feet, he put on his clothes and returned to his place.
• 7:51
  Speaker: Do you understand what I've done for you?
• 7:53
  Speaker: he asked them.
• 7:54
  Speaker: You call me teacher and lord, and rightly so, for that is what I am.
• 7:59
  Speaker: Now that I, your Lord and teacher, have washed your feet, you also should wash one another's feet.
• 8:06
  Speaker: I've set you an example that you should do as I have done for you.
• 8:11
  Speaker: Very truly I tell you, no servant is greater than his master, nor is a messenger greater than the one who sent him.
• 8:19
  Speaker: Now that you know these things, you'll be blessed if you do them.
• 8:24
  Speaker: The night before his crucifixion, Jesus washes the disciples' feet.
• 8:29
  Speaker: Foot washing was the job of the lowest household servant, the person at the absolute bottom of the social hierarchy.
• 8:37
  Speaker: Nobody of any standing washed feet.
• 8:41
  Speaker: When Jesus begins doing this, Peter can't handle it.
• 8:45
  Speaker: Lord, are you gonna wash my feet?
• 8:47
  Speaker: Now the question sounds like modesty, but it's really a protest.
• 8:51
  Speaker: This does not compute.
• 8:53
  Speaker: And then Jesus asks the question that every leader should sit with.
• 8:58
  Speaker: That is the example.
• 9:15
  Speaker: That is the standard.
• 9:17
  Speaker: Notice what he does not say.
• 9:19
  Speaker: He doesn't say this is a nice character quality to develop.
• 9:24
  Speaker: He says, if you know this and do it, you will be blessed.
• 9:29
  Speaker: There's a promised outcome attached to servant leadership.
• 9:32
  Speaker: And across thousands of years of evidence, that promise is held up remarkably well.
• 9:37
  Speaker: So let me give you a contrast between two leaders.
• 9:41
  Speaker: They're in the same company facing the same pressures.
• 9:44
  Speaker: The first leader runs his division the way he was led.
• 9:48
  Speaker: Information is power.
• 9:50
  Speaker: Access to him is privilege.
• 9:52
  Speaker: And performance reviews are where you find out for the first time if you're in trouble.
• 9:58
  Speaker: Does this sound familiar?
• 10:00
  Speaker: His team hits their numbers most quarters because they're afraid not to.
• 10:05
  Speaker: Turnover is above the company average, but he explains that away.
• 10:10
  Speaker: Well, we just have high standards.
• 10:13
  Speaker: He doesn't realize that the two people who left last year were his top performers, and that the ones who stayed are the ones who couldn't get hired elsewhere.
• 10:22
  Speaker: Oof, sound familiar.
• 10:24
  Speaker: The second leader runs a different kind of meeting.
• 10:28
  Speaker: Every one-on-one starts with the same question.
• 10:31
  Speaker: What's blocking you right now?
• 10:33
  Speaker: What can I remove?
• 10:35
  Speaker: She's in the weeds with her team when they need her and out of the way when they don't.
• 10:41
  Speaker: She knows her people's career goals and she's actively trying to help them reach them.
• 10:47
  Speaker: Even if it means they eventually move out of her department.
• 10:50
  Speaker: She's lost good people to other divisions.
• 10:53
  Speaker: She's also developed a reputation that makes everyone want to work for her.
• 10:58
  Speaker: Same industry, same competitive pressures, same resource constraints, two completely different cultures, built by two completely different assumptions about what leadership is for.
• 11:10
  Speaker: One leader sees authority as the point.
• 11:14
  Speaker: The other sees authority as a tool for serving the people underneath her.
• 11:19
  Speaker: Jesus called that upside down.
• 11:21
  Speaker: Business calls it a competitive advantage.
• 11:25
  Speaker: I'd argue it's both.
• 11:27
  Speaker: So what do we do with this?
• 11:29
  Speaker: Well, here's what I want you to do this week.
• 11:31
  Speaker: Two things, and both of them are concrete.
• 11:34
  Speaker: First of all, audit your attention.
• 11:37
  Speaker: Pull up your calendar from the last two weeks.
• 11:40
  Speaker: Look at the time you spent with your direct reports.
• 11:43
  Speaker: Not all hands meetings, not group presentations, but actual one-on-one time.
• 11:49
  Speaker: Now look at the quality of those conversations.
• 11:52
  Speaker: Were you problem solving their problems or yours?
• 11:55
  Speaker: Were you asking what they need or telling them what to produce?
• 11:59
  Speaker: Servant leadership is not a philosophy, but it's a set of habits.
• 12:04
  Speaker: And the first step is an honest look at whether your current habits are serving your people or just managing them.
• 12:11
  Speaker: Now, number two, take one person on your team and do something this week that is completely about their success with zero benefit to you.
• 12:20
  Speaker: Write a note.
• 12:22
  Speaker: Now, a handwritten note, not a slack message, acknowledging a specific contribution they made.
• 12:28
  Speaker: Advocate for someone's raise or promotion without having to wait for the review season.
• 12:34
  Speaker: Spend 30 minutes helping someone solve a problem that's not your problem.
• 12:39
  Speaker: Jesus made it concrete.
• 12:41
  Speaker: He got down and washed their feet.
• 12:43
  Speaker: Servant leadership happens in specific acts, not general intentions.
• 12:49
  Speaker: Do the specific act.
• 12:52
  Speaker: Now I want to say one more thing before we close.
• 12:56
  Speaker: Servant leadership is not the same as being a pushover.
• 13:00
  Speaker: Jesus was not a pushover.
• 13:03
  Speaker: He confronted people directly, he held high standards, and he was willing to have the hard conversation.
• 13:10
  Speaker: Servant leadership doesn't mean absorbing every demand and never pushing back.
• 13:15
  Speaker: It means that the question guiding your leadership is this what does this person need to succeed?
• 13:22
  Speaker: Rather than what can I get out of this person?
• 13:25
  Speaker: Those are very different foundations.
• 13:28
  Speaker: I want to be honest with you.
• 13:30
  Speaker: Servant leadership is genuinely difficult.
• 13:33
  Speaker: Not because the idea is complicated, it really isn't, but because it runs directly against everything your ego wants.
• 13:41
  Speaker: Your ego wants recognition.
• 13:43
  Speaker: It wants authority to feel like authority.
• 13:46
  Speaker: It wants to be served, not to serve.
• 13:50
  Speaker: And there will be days when you act on that instinct and feel the gap between what you know and what you did.
• 13:57
  Speaker: And that's okay.
• 13:59
  Speaker: This is a direction, not a destination.
• 14:02
  Speaker: Jesus' disciples didn't get this right the night he washed their feet.
• 14:07
  Speaker: They were arguing about who was the greatest while he was getting a towel and a basin of water.
• 14:14
  Speaker: The goal isn't to be perfect at servant leadership.
• 14:18
  Speaker: The goal is to keep reorienting in that direction one decision at a time.
• 14:23
  Speaker: Every time you ask, what does this person need, instead of what do I need from this person?
• 14:30
  Speaker: you are moving the needle.
• 14:32
  Speaker: And Jesus said, that's where the blessing is.
• 14:35
  Speaker: And I believe him.
• 14:36
  Speaker: Let's pray, Father.
• 14:38
  Speaker: We come to you as people who like to be in charge.
• 14:42
  Speaker: And honestly, that's not always wrong.
• 14:45
  Speaker: But we confess that we often use authority to serve ourselves rather than the people you place in our care.
• 14:52
  Speaker: We think about Jesus taking a towel and kneeling in front of 12 ordinary men, and we know that's the standard.
• 15:00
  Speaker: Give us the humility to close the gap between our title and our towel.
• 15:06
  Speaker: Show us one person this week who needs us to get out of our comfort zone and serve them.
• 15:13
  Speaker: And remind us, when it's hard, that the Son of Man himself did not come to be served, but to serve.
• 15:20
  Speaker: May that be true of us too.
• 15:22
  Speaker: In Jesus' name, amen.
• 15:24
  Speaker: N Now, if you found value in this, I encourage you to go to our website, profitandprinciple.com.
• 15:30
  Speaker: There you will find a recording of this audio.
• 15:34
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• 15:40
  Speaker: And it provides a little more discussion on this week's topic.
• 15:44
  Speaker: You can also read our current blog as well and have access to all the other blog articles that are there too.
• 15:48
  Speaker: So I hope you find that as a tremendous resource.
• 15:51
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• 16:02
  Speaker: So I hope you'll be back with us next week as we continue our series on integrity and leadership.