165: How Exceptional Customer Service Drives Law Firm Growth
In this special compilation episode of the Lead Counsel Podcast, host Tom Tona brings together insights on what it truly takes to scale a business without losing its heart: exceptional customer service. Featuring key discussions with legal industry leaders and business strategists, this episode dives deep into turning standard transactional workflows into world class client journeys.
Discover why standard intake and minimum wage front-desk operations might be quietly costing your firm hundreds of thousands of dollars. Learn how setting up structured onboarding, nurturing post case…
The skinny
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