Cold Calling Is Dying: How Insurance Agents Can Build a Digital-First Business

The Modern Insurance Agent · Sep 15, 2026 · 54m

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Buy the leads.

Work the script.

Make more calls.

And if it isn't working… just dial MORE.

That's the playbook many new insurance agents are handed.

But Chris Chappell believes the future of insurance looks very different.

After 17 years in the tech industry, Chris walked away from the highest income of his career because the stress was affecting his health, confidence, and ability to show up as the husband and father he wanted to be.

Then he started over in insurance.

Today, Chris is a life insurance advisor in Arizona serving millennial parents and he's intentionally…