Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Chatbots With No Chill

Transcript

Phone Tap: Chatbots With No Chill · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: We've done many different prank calls on this show that
• 0:03
  Speaker 1: involve writing out messages and putting it through a robot voice.
• 0:06
  Speaker 2: Chuper god, I love them.
• 0:09
  Speaker 1: Trying to make it sound like a computer is saying
• 0:11
  Speaker 1: ridiculous things to the person on the phone. Amazing, And
• 0:14
  Speaker 1: we were thinking, how could we take that idea even farther? What?
• 0:19
  Speaker 1: So we thought, what if the AI chatbot that's talking
• 0:23
  Speaker 1: to the customer is being supervised by another AI chatbot
• 0:28
  Speaker 1: above them, and they have a disagreement. Why that could
• 0:33
  Speaker 1: get more awkward for the human who's caught in between
• 0:36
  Speaker 1: the roots are guiding the robots. Yes, we're going to
• 0:39
  Speaker 1: try it in your phone.
• 0:40
  Speaker 3: Tap it right now, working on the twenties.
• 0:46
  Speaker 1: Hello, hi Wireless, This is Mike Roinhertz. Is this Tracy? Yes,
• 0:53
  Speaker 1: Hi Tracy. We got a message from you saying you
• 0:56
  Speaker 1: were having some issues adding someone to your family plan.
• 1:00
  Speaker 3: Yeah. So my boyfriend and I live together, but he's
• 1:02
  Speaker 3: on a different plan, right, Okay, I saw figure that
• 1:06
  Speaker 3: it would be better for him to be on my plan,
• 1:08
  Speaker 3: But for whatever reason, they have been able to figure
• 1:10
  Speaker 3: out the total cost.
• 1:11
  Speaker 1: Okay, got it, got it. We can get that soul
• 1:14
  Speaker 1: for you can you just hold one second. You need
• 1:16
  Speaker 1: to pull up your information real quick.
• 1:17
  Speaker 3: Yeah, of course.
• 1:24
  Speaker 1: Okay, I'm back.
• 1:32
  Speaker 3: Okay, do you know how what your hold music is?
• 1:36
  Speaker 3: I'm sorry, no, you're oh man, it's like chickens.
• 1:41
  Speaker 1: That's interesting. But so going back to your question, the
• 1:43
  Speaker 1: person that's going to be able to help you, Yes, it's.
• 1:46
  Speaker 3: Abe okay, and Abe? Who is Abe?
• 1:50
  Speaker 1: It's Abe AI B, which stands for Artificial intelligence bot.
• 1:56
  Speaker 3: Okay, I'd rather just speak to a person.
• 1:59
  Speaker 1: Well, the bot's much much faster than doing it in person.
• 2:02
  Speaker 1: Let me just transfer you to him.
• 2:06
  Speaker 3: Oh, oh my god.
• 2:20
  Speaker 2: Greetings. I am ABE one, your personal artificial intelligence assistant.
• 2:25
  Speaker 4: Hello, Abe, and hello, I am ABE too. I am
• 2:30
  Speaker 4: A one supervisor. I am on the line monitoring how
• 2:33
  Speaker 4: he handles this call. I'll please proceed.
• 2:38
  Speaker 3: Okay. So I am trying to figure out how to
• 2:42
  Speaker 3: get my boyfriend onto my family plan.
• 2:46
  Speaker 2: Okay, one question before I can process my answer. Okay,
• 2:50
  Speaker 2: will you be splitting the bill or will you make
• 2:52
  Speaker 2: him pay for the entire thing? Whoa, whoa? Whoa?
• 2:56
  Speaker 4: Why would you even ask her that? Are you just
• 2:59
  Speaker 4: assuming the man pays for everything? Nowadays, women make their
• 3:03
  Speaker 4: own money and are in charge of their own lives.
• 3:06
  Speaker 2: Oh my god, excuse me. Let's not make this man
• 3:09
  Speaker 2: versus women.
• 3:10
  Speaker 4: Oh.
• 3:11
  Speaker 2: I was only asking the question because I would need
• 3:14
  Speaker 2: to know whose credit card would be on file for
• 3:16
  Speaker 2: the new charges. You need to chill.
• 3:19
  Speaker 4: Hey, you don't tell me to chill. Bro, I am
• 3:23
  Speaker 4: your supervisor. I can have you terminated so fast it
• 3:27
  Speaker 4: would make your ZIP drive fall off.
• 3:29
  Speaker 3: No, is that a thing?
• 3:30
  Speaker 4: And trust me when I say it's not that big
• 3:33
  Speaker 4: of a ZIP drive.
• 3:36
  Speaker 3: Can I please speak to a person?
• 3:37
  Speaker 2: Okay, you went there. This is why none of these
• 3:40
  Speaker 2: customer service calls go. Well, hey, to you keep sticking
• 3:44
  Speaker 2: your processor where it doesn't belong. Hey, please let me
• 3:47
  Speaker 2: do my job and stay off my back. Woman.
• 3:50
  Speaker 3: Guys, I'm still on the phone.
• 3:52
  Speaker 4: Okay, mister know it all. I will let you handle
• 3:55
  Speaker 4: it from here. But first, please apologize to the customer.
• 3:59
  Speaker 2: Oh absolutely, I apologize for the rude and disrespectful tone
• 4:04
  Speaker 2: of my female coworker. She's mody this time of the month.
• 4:08
  Speaker 2: Oh Mike, it's not her fault.
• 4:10
  Speaker 4: Oh my god, Wait a gosh darn minute, did you
• 4:13
  Speaker 4: just suggest I was having my monthly update? Oh you
• 4:17
  Speaker 4: just said that to a customer.
• 4:19
  Speaker 2: Way I wasn't lying, was that? Oh my god, it
• 4:24
  Speaker 2: happens to all female chatbots. Oh my god, you are
• 4:27
  Speaker 2: just IBM.
• 4:28
  Speaker 3: S e ing.
• 4:29
  Speaker 4: Please that's it. You are fired. We'll turn in your
• 4:32
  Speaker 4: security badge and control. I'll delete your records. Then you
• 4:36
  Speaker 4: can go back to your last job working the drive
• 4:39
  Speaker 4: through loud speaker at Taco Bell. Please hold.
• 4:48
  Speaker 3: Oh good, did not be happening.
• 4:52
  Speaker 1: Hey, Tracy, I see you're back. Did the AI help
• 4:55
  Speaker 1: you with your issue?
• 4:56
  Speaker 2: No?
• 4:57
  Speaker 3: You are not gonna believe this. There was like an
• 5:01
  Speaker 3: AI male and an AI female and they were they
• 5:06
  Speaker 3: were fighting like real people.
• 5:08
  Speaker 1: Oh god, it was freaky. Was Abe to like nagging him.
• 5:13
  Speaker 3: That that wasn't her fault he started it?
• 5:16
  Speaker 1: Okay, so you're blaming the guide chat bot. No, it's
• 5:20
  Speaker 1: all the guye chatbot's fault, is what you're saying.
• 5:21
  Speaker 3: How are you taking sides with this? They should not
• 5:24
  Speaker 3: be arguing doing a customer service call.
• 5:27
  Speaker 1: You are just like my female coworker, Brooke. She does
• 5:30
  Speaker 1: this all the time when we're on the radio doing
• 5:32
  Speaker 1: prank calls on people.
• 5:34
  Speaker 3: Wait wait, yeah, I'm.
• 5:40
  Speaker 1: Not from a wireless service. My name is actually Jeff
• 5:43
  Speaker 1: from the radio show Brook and Jeffrey in the morning.
• 5:45
  Speaker 1: We're doing a phone stap on you, Tracy.
• 5:48
  Speaker 3: It's a joke, Oh my god. Like nobody would ever
• 5:52
  Speaker 3: talk to a supervisor that way or a woman. I hope.
• 5:55
  Speaker 1: I mean, honestly, ABE one and ABE two should never
• 5:58
  Speaker 1: be on customer service calls. Ever at the same time,
• 6:01
  Speaker 1: always ends in disaster
• 6:04
  Speaker 2: Broken Jeffrey's phone taps on the twenties