Latest / Mastering CS: Candid Leader Insights
Ep 3 | John-Paul Scoville
Today, Irina Cismas, our Host and Head of Marketing at Custify, is joined by John Paul Scoville, VP of Customer Success at Cinch.
Join us as we deep dive into the challenges faced by customer success managers. You’ll discover more about building a great CS team and how you can juggle various CS tools.
You’ll discover:
What milestones to achieve in the 30, 60, and 90 days of your career as a CSM?
Common CS myths and misconceptions and how to learn from your mistakes
Balancing client expectations with deliverables and the art of setting and resetting expectations.
How to sell a customer success…
The skinny
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