279: Never Stop Loving Your Customers, Even When They Leave w/ Jason Katz & Ryan Vitello
When a customer churns, this is a tremendous opportunity for you to:
Get feedback on your company’s good, bad, and ugly
Find out what the lost customer really needs
Find out their timeline for achieving it
Continuing to show them that you care about their business journey with advice, suggestions, contacts, etc., even though you’re no longer their vendor
Keep the lines of communication open
Work to become the vendor they do need
Learn more from our guests Jason Katz and Ryan Vitello in this episode.
The skinny
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