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E12 Protect Your Project Margins with Natalie Hamblett
Episode Summary
In this episode, host Granger Forson is joined by Natalie Hamblett of Severnview Home Improvements, a family-run business specialising in high-quality windows, doors, and conservatories. Natalie shares the company’s journey from its origins in her husband Dean’s lifelong fitting experience to recovering from the sudden loss of a major contract. They discuss the critical importance of the customer journey, the benefits of specialised roles, and a practical "hurdle" session on improving operational efficiency through standardisation and checklists.
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