Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Wiper Blade Ripoff

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Phone Tap: Wiper Blade Ripoff · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: Today, we call a guy who is very skeptical about
• 0:03
  Speaker 1: auto mechanics. Oh yeah, he does not trust them and
• 0:07
  Speaker 1: is convinced he was scammed before even changed auto shops
• 0:11
  Speaker 1: after that happened. So, of course his girlfriend's very aware
• 0:14
  Speaker 1: of his auto fears, which is why the second he
• 0:17
  Speaker 1: brought his car in for routine maintenance, she reached out
• 0:21
  Speaker 1: to us and said, get them sucking your phone tap
• 0:25
  Speaker 1: right now?
• 0:30
  Speaker 2: Yellow?
• 0:31
  Speaker 1: Hi, Dustin? Yeah, hey Dustin, this is Tony from Stauta Repair.
• 0:37
  Speaker 1: How you doing today?
• 0:38
  Speaker 3: Yeah?
• 0:39
  Speaker 2: Pretty good?
• 0:40
  Speaker 1: Great, So I just wanted to give you a quick
• 0:41
  Speaker 1: update on your vehicle here because during the inspection I
• 0:44
  Speaker 1: noticed that your windshield wipers were on their last legs there,
• 0:49
  Speaker 1: uh huh, looking pretty ratty. So I went ahead just
• 0:52
  Speaker 1: replaced those for you.
• 0:54
  Speaker 2: Okay, you just replaced them.
• 0:57
  Speaker 1: Yeah, and look, best part about it is the ones
• 0:59
  Speaker 1: that you needed were actually discounted four dollars, that's it,
• 1:04
  Speaker 1: So normally they're triple that.
• 1:06
  Speaker 3: Well that's good news.
• 1:07
  Speaker 2: You don't hear that often things are discounted.
• 1:09
  Speaker 1: Yeah, okay, good, So just confirming you're okay that we
• 1:13
  Speaker 1: did that.
• 1:14
  Speaker 3: Yeah, that's all good. Great, So with the.
• 1:17
  Speaker 1: Four dollars, blades and the eighty two dollars of labor.
• 1:21
  Speaker 3: We can move on to some of the other maintenance issues.
• 1:24
  Speaker 2: Are you saying eighty two dollars in labor for the blades?
• 1:28
  Speaker 1: Well, eighty six considering the four dollars blades before tax.
• 1:32
  Speaker 2: I don't understand. I mean, how long can it take
• 1:34
  Speaker 2: you to replace wiper blades? Like ten seconds?
• 1:37
  Speaker 1: You're not wrong, it's about ten seconds per blade. But
• 1:41
  Speaker 1: we charged by the hour here, so we had our
• 1:43
  Speaker 1: best mechanic do it, and you.
• 1:46
  Speaker 2: Just got your best mechanic put on wiper blades.
• 1:47
  Speaker 1: I mean it feels like it's a bit excessive, don't
• 1:50
  Speaker 1: you think. I mean, customer satisfaction is our top priority,
• 1:54
  Speaker 1: so I can take them off. It makes you feel better. Yeah,
• 1:58
  Speaker 1: all right, be another eighty two What hold on? No, hey,
• 2:04
  Speaker 1: sal Yeah, no, the owner of the blue Corolla, he
• 2:07
  Speaker 1: wants you to take the new blades off off.
• 2:10
  Speaker 3: I just put him off. Yeah, he changed his mind.
• 2:13
  Speaker 2: Don't want you to take them off. I didn't want
• 2:15
  Speaker 2: you to put them on in.
• 2:16
  Speaker 3: The first Okay, this is getting confusing.
• 2:18
  Speaker 2: Listen. The only thing that's confusing is that you're add
• 2:20
  Speaker 2: into the bill man.
• 2:21
  Speaker 3: Okay, just let me see if I can stop and
• 2:22
  Speaker 3: hold on? Hey, sal yeah, yeah, he'll stops. What were
• 2:25
  Speaker 3: you doing? Don't don't take the blades off anymore. You
• 2:28
  Speaker 3: just said to think I already got him. All customers
• 2:31
  Speaker 3: being difficult, man.
• 2:32
  Speaker 2: I'm not being difficult. You're the one being difficult.
• 2:34
  Speaker 3: Excuse me? Can you not yell? Because now I can't
• 2:36
  Speaker 3: talk to my guy here? Offer on or whatever? Because
• 2:39
  Speaker 3: it takes like ten seconds. Okay, hold on, let me
• 2:41
  Speaker 3: check with him. So way do you want him? Honor
• 2:43
  Speaker 3: do you want him off?
• 2:44
  Speaker 2: Just freeze the guy. Don't have him do any freezing.
• 2:46
  Speaker 1: Okay, hold so, hey, shot freeze, don't move am I under?
• 2:52
  Speaker 3: Just don't? You don't want you to move it off?
• 2:54
  Speaker 2: That's not what I meant, sir.
• 2:55
  Speaker 1: You told me to tell him to freeze, and I
• 2:58
  Speaker 1: tell him to freeze, and now you're complaining.
• 3:00
  Speaker 3: Just stop shut the I'm talking to the customer.
• 3:05
  Speaker 2: Talk what's going on?
• 3:06
  Speaker 3: Okay? What do you want?
• 3:07
  Speaker 2: I want a full rundown of everything that you're gonna
• 3:10
  Speaker 2: charge me for? Okay?
• 3:11
  Speaker 3: Stand I got it?
• 3:13
  Speaker 2: Are you sure you got it? I'm sure because it
• 3:15
  Speaker 2: doesn't sound like it. It sounds like you guys are
• 3:16
  Speaker 2: a bunch of morons.
• 3:17
  Speaker 1: You're right, but we're about to do the regular service
• 3:20
  Speaker 1: on your car, but just for the blades, we've come
• 3:23
  Speaker 1: out to a reasonable three hundred and twenty dollars.
• 3:26
  Speaker 2: That's three hundred and twenty dollars. Are you insane? We
• 3:29
  Speaker 2: started with four dollars per wipe? Or how do we
• 3:31
  Speaker 2: get up to three hundred and twenty?
• 3:33
  Speaker 1: You could thank sal for that. He's been working really hard,
• 3:35
  Speaker 1: taking him on and off.
• 3:36
  Speaker 3: Welcome.
• 3:36
  Speaker 2: All right, I'm not gonna talk to you guys anymore.
• 3:38
  Speaker 2: This is a complete scam and I'm done with it.
• 3:40
  Speaker 3: What are you saying?
• 3:41
  Speaker 2: I'm telling you got a shady business? You're up charging
• 3:44
  Speaker 2: me three hundred and twenty dollars for nothing. I'm coming
• 3:46
  Speaker 2: over right now picking up my car.
• 3:48
  Speaker 3: Well, hold, because I do need to tell you.
• 3:49
  Speaker 1: It is a mechanics holiday today, so we're gonna be
• 3:52
  Speaker 1: shutting the shop down early.
• 3:53
  Speaker 2: What are you talking about? Mechanics holiday?
• 3:55
  Speaker 3: Yeah, yeah, mechanics dollardy met even do after this?
• 4:01
  Speaker 2: Okay, this is the most unbelievable thing I've ever heard.
• 4:04
  Speaker 2: You are not going to get away with it, Okay.
• 4:05
  Speaker 1: All I'm doing is what your girlfriend Lea has asked
• 4:08
  Speaker 1: me to do here, which is a prank on the radio.
• 4:11
  Speaker 2: Listen, you're not going to get away.
• 4:12
  Speaker 1: I would bring it up with your girlfriend Leah. She's
• 4:14
  Speaker 1: the one that listens to Brook and Jeffrey in the Morning.
• 4:17
  Speaker 1: We're the ones who are doing that phone tap on you.
• 4:19
  Speaker 1: So talk to her about it.
• 4:20
  Speaker 2: Dude, what what are you?
• 4:23
  Speaker 3: What are you even talking about it?
• 4:25
  Speaker 2: What are you talking about it?
• 4:26
  Speaker 1: I'm saying it's a joke. You're on the radio right now.
• 4:29
  Speaker 1: My name is Jeff from Brook and Jeffrey in the Morning.
• 4:37
  Speaker 3: Take a breath.
• 4:38
  Speaker 2: Man.
• 4:39
  Speaker 3: Your girlfriend Leah.
• 4:40
  Speaker 1: Said that you hate bringing your car in to get
• 4:42
  Speaker 1: service because you're always worried about getting scammed.
• 4:45
  Speaker 3: So she thought we could mess with you.
• 4:46
  Speaker 2: Oh my god, I can't believe you got mechanic holiday.
• 4:52
  Speaker 3: Hey, but seriously, what do you want me to do
• 4:53
  Speaker 3: with the wipers?
• 4:54
  Speaker 2: Because I like, I've thrown.
• 4:55
  Speaker 1: Them on and off and off and yeah, sounds really
• 4:58
  Speaker 1: confused over here.
• 4:59
  Speaker 3: Man, Could you just give us some clarification?
• 5:02
  Speaker 2: I don't know.
• 5:03
  Speaker 1: He says he wants eight more wiper blades and put
• 5:06
  Speaker 1: eight more on their south Can I I'm freeze?
• 5:12
  Speaker 2: The week up?
• 5:13
  Speaker 3: Every morning was poom taps weekday mornings on the twenties
• 5:16
  Speaker 3: Brooke and Jeffrey in the morning,