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Phone Tap: Cancelo Subcriptiono · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: We strongly believe that if you ever try to learn
• 0:03
  Speaker 1: something or better yourself, you deserve to get pranked. Yeah,
• 0:08
  Speaker 1: which is why we call a guy who subscribed to
• 0:10
  Speaker 1: a language app to study Spanish and now he wants
• 0:14
  Speaker 1: to cancel. Oh, we can't allow him to stop bettering himself.
• 0:19
  Speaker 1: That's why Brook's gonna make him feel bad about it
• 0:22
  Speaker 1: in your phone app right now.
• 0:29
  Speaker 2: Hello, Hi, I'm looking for Tim Jones.
• 0:33
  Speaker 3: Yeah, this is he great.
• 0:34
  Speaker 2: My name's Dorothy Hamill. I work for Rosetta Stone.
• 0:38
  Speaker 3: Oh oh yeah, Hi, thank you for giving me a call.
• 0:41
  Speaker 2: Ola, I think that's what you mean. Yeah, well, we
• 0:45
  Speaker 2: received an email from you saying you had some trouble
• 0:48
  Speaker 2: canceling your monthly subscription.
• 0:50
  Speaker 3: Yeah. I like, I attempted to do this a whole
• 0:53
  Speaker 3: bunch of times in the last couple of weeks and
• 0:55
  Speaker 3: it won't go through. And I don't know if I'm
• 0:58
  Speaker 3: doing something wrong. It was like I got to reach out.
• 1:01
  Speaker 2: I got to feel Have you thought that maybe it's
• 1:03
  Speaker 2: just because we want more money out of you?
• 1:09
  Speaker 3: I'm sorry, Are you like trying to make a joke?
• 1:12
  Speaker 2: Oh, you're right, You're right. I should have said de
• 1:15
  Speaker 2: Niro DeNiro, can you which one is it? You know
• 1:19
  Speaker 2: Spanish for money.
• 1:21
  Speaker 3: You know I know what that means.
• 1:23
  Speaker 2: So how can I help you today?
• 1:25
  Speaker 3: Yeah, so, I'm just like I said in my email,
• 1:27
  Speaker 3: I would like to just cancel my membership.
• 1:30
  Speaker 2: Please, absolutely absolutely so. Can I ask why you're canceling?
• 1:36
  Speaker 3: Yeah?
• 1:37
  Speaker 2: Did you do that? Lesson? That's Spanish for why really
• 1:40
  Speaker 2: comes in handy.
• 1:42
  Speaker 3: So it ended up just being a little too expensive.
• 1:45
  Speaker 3: Different changes my budget.
• 1:47
  Speaker 2: He got it. You know what, I'll just mark it
• 1:49
  Speaker 2: down as broke no DeNiro Okay, that means no money.
• 1:54
  Speaker 3: Yeah, you know I know what it means.
• 1:57
  Speaker 2: Yeah, well you said you couldn't afford it. I mean
• 1:59
  Speaker 2: it's only fifteen ninety nine a month, which is not
• 2:02
  Speaker 2: a lot.
• 2:03
  Speaker 3: I'm sorry, are you? I feel like you're you're being
• 2:05
  Speaker 3: a little judgmental and I really don't think that that
• 2:07
  Speaker 3: is part of your job title.
• 2:08
  Speaker 2: How about we do this. I'll cut you a deal.
• 2:11
  Speaker 2: Let's split up your payment so it's just four dollars
• 2:13
  Speaker 2: a week. Quattro delaros.
• 2:16
  Speaker 3: I might not be great at the languages yet, but
• 2:19
  Speaker 3: I'm good at math and I know that that's the
• 2:21
  Speaker 3: same thing. So it doesn't matter how you split it up.
• 2:23
  Speaker 3: Just cancel my mouth.
• 2:27
  Speaker 2: Okay, well, I was just gonna give you for being
• 2:29
  Speaker 2: a great customer a complimentary French beret. What yeah, uliuche
• 2:36
  Speaker 2: of a set. It's French.
• 2:40
  Speaker 3: I don't want a French bereat. I took a Spanish.
• 2:42
  Speaker 2: Well, we ran out of sombreros, so, oh my god,
• 2:44
  Speaker 2: beggars can't be choosers.
• 2:46
  Speaker 3: I don't want sombrero from you or a barat. Just
• 2:49
  Speaker 3: cancel my DAN subscription.
• 2:52
  Speaker 2: Okay, got it, comprende. But I just need one thing
• 2:56
  Speaker 2: from you, and that's to vocally confirm over the phone
• 2:59
  Speaker 2: that you would like to cancel your subscription cancel my account.
• 3:03
  Speaker 2: You need to say it in Spanish.
• 3:06
  Speaker 3: Why do I even need to say the Spanish? Can
• 3:07
  Speaker 3: you just click the button and cancel it?
• 3:09
  Speaker 2: Well, someone didn't read their agreement that you signed. Yeah,
• 3:12
  Speaker 2: says the only way to legally confirm your cancelation is
• 3:15
  Speaker 2: to request it in the language you're taking.
• 3:18
  Speaker 3: You know what. I don't want to talk to you anymore.
• 3:20
  Speaker 2: It's legally binding.
• 3:21
  Speaker 3: You guys are such a scam as ridiculous.
• 3:24
  Speaker 2: Yeah, you know what for that type of language, I'm
• 3:26
  Speaker 2: taking away your beret.
• 3:28
  Speaker 3: I don't want the brain cancelo my subscription. Okay? Is
• 3:34
  Speaker 3: that manaf enough for you?
• 3:35
  Speaker 2: Fortunately you may not know this, but I don't really
• 3:37
  Speaker 2: know Spanish, so I couldn't even confirm if that was right.
• 3:40
  Speaker 2: What the hell?
• 3:41
  Speaker 3: How could anybody possibly cancel if they don't know the language.
• 3:45
  Speaker 2: I'm only a level one B so I just learned
• 3:47
  Speaker 2: the color red yesterday. Rojo, this is so stupid, you
• 3:52
  Speaker 2: mean el stupido. You're right, because this isn't a foreign
• 3:55
  Speaker 2: language service. It's actually a prank phone call we're doing
• 3:58
  Speaker 2: on you. What should I say it in Spanish? El
• 4:01
  Speaker 2: telephono prank phone CALLO. Okay, that's that's not Spanish. This
• 4:05
  Speaker 2: is actually frocking Jeffrey in the morning.
• 4:07
  Speaker 3: I don't understand.
• 4:09
  Speaker 2: It's all a joke.
• 4:10
  Speaker 3: What do you mean the show up?
• 4:13
  Speaker 2: Your roommate Liam set you up? You know Liam?
• 4:16
  Speaker 3: Oh my god, he emailed.
• 4:22
  Speaker 2: Us and told us you've been frustrated trying to cancel
• 4:25
  Speaker 2: your language app subscription, so we put our most fluent
• 4:30
  Speaker 2: Spanish speaker on it. That would be me.
• 4:34
  Speaker 3: That was the absolute worst five minutes of my money.
• 4:37
  Speaker 2: You mean sinkle Manuto's oh.
• 4:40
  Speaker 3: My god, shut up, wake up?
• 4:43
  Speaker 2: Every morning was phone tap weekday mornings on the twenties,
• 4:47
  Speaker 2: brooking Jeffrey in the morning