Latest / Mastering CS: Candid Leader Insights
Ep 38 | Grant Dutton
In this episode, Irina Cismas, Head of Marketing at Custify, sits down with Grant Dutton, VP of Customer Success at Submittable. They discuss building exceptional CS teams, driving customer retention through proactive strategies, and integrating teams after acquisitions — offering valuable lessons for anyone passionate about customer success.
What You’ll Learn:
☑️ How to transition from reactive to proactive customer success strategies
☑️ The key steps to building and structuring an effective CS team
☑️ The importance of internal alignment for a seamless customer journey
☑️ How to leverage…
The skinny
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