Latest / Stories from the River
The CX All-Stars Knocked it Out of the Park
In this episode of Stories from the River, host Charlie Malouf sits down with return guests Vice President Wes Dudley and Director Anita Harris from Broad River Retail's Customer Experience team to discuss their impressive achievements in contact center metrics in 2023. They walk through each of the CX department's top Key Performance Indicators by defining the metric, explaining why it matters, benchmarking what the goals are compared to best-in-class in the retail industry, and then unpacking how they performed for each one in 2023. They reviewed all of the Contact Center's as well as the…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.