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Lessons in Leading a Culture of Excellence - Greg Cook, The Ritz-Carlton, Amelia Island
In this episode, Greg Cook, General Manager of The Ritz-Carlton, Amelia Island, shares insights on empowering teams and delivering extraordinary service in luxury hospitality.
Early Influences in Hospitality (01:40) - Greg discusses his early experiences that sparked his interest in hospitality, including his father's international travels and his first job as a bellman.
Leadership and Team Management (04:06) - Learn about Greg's leadership style and the importance of creating a supportive and empowering environment for team members.
The Importance of Lineups (06:05) - Greg explains the…
The skinny
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