Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Your Extra Hotel Fees

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Phone Tap: Your Extra Hotel Fees · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: It's time for your phone tap.
• 0:01
  Speaker 2: And when you stay at a hotel and you use
• 0:03
  Speaker 2: the mobile checkout feature, yeah, oh I love that. You know,
• 0:06
  Speaker 2: you click it, you think, okay, i'm done, it's finished,
• 0:08
  Speaker 2: I'm out. But not at one particular hotel in Pasadena, California.
• 0:14
  Speaker 1: Oh no, because even.
• 0:15
  Speaker 2: Though the women we're about to call hasn't stayed there
• 0:17
  Speaker 2: for a few weeks, there's still a few loose ends
• 0:20
  Speaker 2: she needs.
• 0:21
  Speaker 1: To tie up.
• 0:22
  Speaker 2: And they put their absolute best man on it.
• 0:26
  Speaker 3: Now.
• 0:26
  Speaker 2: He doesn't need a script because he's not the greatest
• 0:29
  Speaker 2: talker or the most competent worker.
• 0:32
  Speaker 1: He's trying. He's trying.
• 0:34
  Speaker 2: He'll get the job done in your phone tap right now.
• 0:38
  Speaker 1: You's phone taps on the twenties. Hello, Hello, is this
• 0:45
  Speaker 1: missus Audrey Shelling.
• 0:50
  Speaker 3: Hello, I'm Peter Macintosh. I'm calling from like the Swedes
• 0:57
  Speaker 3: in oh Pasadena. You stayed here recently, do you remember? Yeah?
• 1:03
  Speaker 1: Like a couple weeks ago. That's exactly right. You're good. Sorry,
• 1:13
  Speaker 1: I should read this.
• 1:14
  Speaker 3: We hope you enjoyed your time with us. Yeah, pause
• 1:19
  Speaker 3: for reaction. Oh wait, it says don't read this part.
• 1:25
  Speaker 3: Can I start again? I'm Peter Macintosh and I'm calling
• 1:31
  Speaker 3: from like sweag.
• 1:34
  Speaker 1: Oh, can you tell me the reason you're calling? Please?
• 1:37
  Speaker 3: The reason for my call is to alert you of
• 1:41
  Speaker 3: the extra charges on your final bill.
• 1:46
  Speaker 1: I'm sorry what I did the mobile checkout in everything
• 1:50
  Speaker 1: was finalized? Two three?
• 1:53
  Speaker 3: If client uses mobile checkout, please confirm physical charges?
• 1:59
  Speaker 1: What okay?
• 2:02
  Speaker 3: In room safe fee, mini bar restocking fee?
• 2:08
  Speaker 1: I didn't use that? Howel replacement fee? Hey? This is
• 2:13
  Speaker 1: this is not me? Environmental awareness fee? Even are all
• 2:19
  Speaker 1: these fee? Checkout fee?
• 2:21
  Speaker 3: Stop?
• 2:22
  Speaker 1: Stop it late checkout fee? How? Sorry? Is my adding
• 2:27
  Speaker 1: machine too loud? No? None of these are me.
• 2:30
  Speaker 3: This is not right.
• 2:31
  Speaker 1: So are you disputing the charges? Absolutely? Got it? How
• 2:37
  Speaker 1: do you spell dispute?
• 2:40
  Speaker 2: Wow?
• 2:41
  Speaker 1: Really?
• 2:42
  Speaker 3: Hold on?
• 2:42
  Speaker 1: I'm writing a.
• 2:43
  Speaker 3: Note to my manager says never stayed here in her life.
• 2:51
  Speaker 1: I didn't say I didn't stay there. I said none
• 2:54
  Speaker 1: of those charges are mine?
• 2:56
  Speaker 2: Oh?
• 2:56
  Speaker 1: Hold on, I got to write a new note. Hold on,
• 3:01
  Speaker 1: lied earlier.
• 3:03
  Speaker 3: Has stayed before Hello, but refuses every fee?
• 3:12
  Speaker 1: Gees hello? Oh hello? Are you using a typewriter? I'm
• 3:17
  Speaker 1: new here. I brought my own typewriter from home.
• 3:21
  Speaker 3: They don't get you your own computer until you're here
• 3:23
  Speaker 3: for like a year.
• 3:25
  Speaker 1: So but don't worry.
• 3:28
  Speaker 3: My manager will get your complaint in three to five days.
• 3:31
  Speaker 3: It's ridiculous, sometimes up to seven business days.
• 3:35
  Speaker 1: Wow, not what you're saying is even true.
• 3:39
  Speaker 3: Are you saying you would like to dispute your dispute?
• 3:42
  Speaker 1: No? No, don't type anything else. Okay, no typing anymore.
• 3:47
  Speaker 3: Back to adding the fees tourism fifty towel replacement.
• 3:54
  Speaker 1: That's a thirty dollars fee, non room safe. Did you
• 3:59
  Speaker 1: excuse me? It's part of telling you I do not
• 4:02
  Speaker 1: have any of these charges.
• 4:05
  Speaker 2: Uh.
• 4:06
  Speaker 3: I don't really know what to say to that, so
• 4:09
  Speaker 3: let me just go back to my script. Hey, this
• 4:13
  Speaker 3: is a prank phone call.
• 4:14
  Speaker 1: Wait for reaction. What gosh, I shouldn't have read that either.
• 4:20
  Speaker 1: Prank phone call.
• 4:22
  Speaker 3: It is from Brooke and Jeffrey in the morning, set
• 4:25
  Speaker 3: up by your lovely sister. Oh my god, Oh my god,
• 4:33
  Speaker 3: your sister Angela.
• 4:34
  Speaker 1: She hit us up. She said that she just wanted
• 4:36
  Speaker 1: to Yeah, and she's definitely that. But hey, admit it.
• 4:44
  Speaker 1: I was pretty good at my job.
• 4:46
  Speaker 3: I was doing all the fee for you and the
• 4:49
  Speaker 3: customer service you were about to pay me.
• 4:54
  Speaker 1: I was like, you are a typewriter. Oh my god,
• 4:57
  Speaker 1: I don't know why I believe that.
• 4:59
  Speaker 3: YO, don't have you ever written an angry letter on
• 5:02
  Speaker 3: a typewriter?
• 5:03
  Speaker 1: It feels good, especially when the ding goes off. You
• 5:05
  Speaker 1: know what I'm saying. Broke in Jeffrey's phone taps on
• 5:09
  Speaker 1: the twenties,