368- CIO Without Computer Science w/Doug Saunders

You've Been Heard · Aug 7, 2025 · 1h 3m · transcript

ON THIS EPISODE ➤ How a Master’s in Russian History translates to IT leadership success ➤ The EBITDA Impact Framework for connecting IT initiatives to business outcomes ➤ Real-world AI automation that saved $2M+ by eliminating 4,400 manual service calls ➤ Why IT leaders must learn business operations before optimizing them ➤ Moving from cost center “last slide” to presenting at every board meeting What happens when academic analysis meets ice distribution efficiency? At Arctic Glacier, one of North America’s largest ice manufacturers, Doug Saunders leads IT initiatives that power a complex…