The Rest: AI in Aftercare, Association Mergers, and Industry Trends
Episode Breakdown
* AI Training vs. Human Connection in Aftercare: We take a critical look at the rise of AI-driven tools marketed to funeral directors and express skepticism about using non-agentic AI for human-centered roleplaying.
* Proposed NFDA and Selected Independent Merger Debated: The episode highlights a growing rift over the proposed acquisition of Selected Independent Funeral Homes by the National Funeral Directors Association. Citing opposing views published on ConnectingDirectors.com, we outline pushback from legacy family funeral homes, which advocate for management changes…
The skinny
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