Latest / Most People Don't... But You Do!
Service, Leadership, Intent, and Excellence with Horst Schulze, a founding member of The Ritz-Carlton Hotel (Re-celebrated from 4/21)
In this episode of Most People Don’t…But YOU Do!, Bart Berkey sits down with Horst Schulze, co-founder of The Ritz-Carlton Hotel Company, founder of Capella Hotel Group, and author of Excellence Wins. Widely recognized as one of the most influential leaders in modern hospitality, Schulze shares stories from his 65-year career, beginning as a teenage server’s assistant in Germany to reshaping the global standard of service. He offers profound lessons on leadership, technology, customer experience, marriage, vision, and living with high intent.
Major Takeaways / Learnings
Define Yourself…
The skinny
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