Elevated Innovation in Retail Operations

Stories from the River · Feb 13, 2024 · 1m

Welcome to Part Two of this conversation with Will Luke (Senior Director, Retail Operations & Project Management) and Kellie Jones (Manager, Retail Operations), aptly named "Elevated Innovation in Retail Operations." In this episode, Will and Kellie recount several major project wins that they achieved along with their team in 2023. All major project wins that resulted in improved guest experience, more efficiencies, and significant cost savings. These major, ELEVATED project wins included the following: - Google Reviews: Over 14,000 customer reviews were obtained in 2023 with an average…