AI agents filing benefits claims: the DWP response
Should a public body fight AI agents that file claims for citizens, or give them a proper entrance? The UK's Department for Work and Pensions is the first large organisation to say out loud that a big share of its benefits claims now come from software agents, and the position here is that pretending they are not there is the expensive mistake. Detection and rate limiting buy time; a machine-readable submission channel with verified identity fixes the noise.
You walk away able to instrument your own intake, spot agent traffic by identical timing, inhuman speed and repeated retries, and weigh…
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