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The "Swimming Coach" Mistake: Why Your Auto-Reply is Failing
In this podcast episode, Tavershima Ayede explains why entrepreneurs should be careful with WhatsApp automated messages.
He shares a story about a swimming coach who used an automated reply that listed his entire life story but failed to answer a simple question about equipment prices. This left the customer frustrated and without the info they needed.
Key Takeaways for Business Owners
Value Over Speed: It is better to give a helpful answer later than a useless, automated answer instantly.
The "Out of Office" Rule: If you use automation, keep it simple. State that you are away, provide an…
The skinny
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