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#14 - Monday Minute | How Independent Car Dealers Should Build a Policy & Procedure Manual
Welcome to the Monday Minute, brought to you by Podium — your weekly reset to lead better, think clearer, and build your independent dealership with intention.
Most independent car dealers are running entirely on memory. Every process, every answer, every decision lives in one person's head. And that works fine — until you try to grow.
In this episode, Luke and Jeff break down why a policy and procedure manual is one of the most important tools an independent dealer can build. As your used car dealership scales, inconsistency creeps in, communication breaks down, and you become the bottleneck…
The skinny
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