Balancing Digital Touchpoints & Traditional Offerings w/ Nathanael Tarwasokono
In the modern world, financial institutions are looking to strike a delicate balance between offering consumers easy transactional interactions online and offering more relational services by phone or in person.
The banks and credit unions that continue to adapt and to figure out how to add value in the way consumers want these days are the ones that will survive in the evolving landscape
Nathanael Tarwasokono, President & CEO at Firstmark Credit Union, joins the show to talk about the art of finding balance between what he calls the “bricks and clicks.”
We discuss:
- Why Firstmark is…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.