Latest / The Tech Matchmaker / BPO Founder: “I Can’t Open a Bank, But I Could Open a BPO” | EmpireOneCX
Transcript
- Fawad Nasir: Yeah, so EmpireOne focuses predominantly on customer care, customer service, inbound, voice, non voice, live chat, email support. we do not do any outbound, we don't offer any, you know, telemarketing and stuff the the sort that really affects your culture within the within each site. And so we are experts in that particular area where when businesses are having complications with labor and performance either in-house or with other BPOs, they choose us. And what makes us a better partner, in my opinion, is because our philosophies and strategies a little bit different than how we operate our sites, which are physically located two to three hours away from the main hubs. And that gives us amazing attrition numbers and it also allows us to own and operate our own buildings. And so having all of the strategy in place has proven that we can hold agents for a lot longer than an an average BPO hub would.