BPO Founder: “I Can’t Open a Bank, But I Could Open a BPO” | EmpireOneCX
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In 2016, Fauad Nasir landed in Manila on a business trip for his travel agency. He fell in love with the country and started looking for a reason to keep coming back. Then he noticed the biggest buildings in the city weren't banks. They were call centers. His thought? "I can't open a bank, but I could open a BPO."
That moment became EmpireOneCX. Fauad, Founder and CEO, joins Gina Gibson on The Tech Matchmaker to share how an accidental start turned into an inbound-only customer care operation serving clients in Canada, the US, the UK, Dubai and Australia.
🎧 Why…
The skinny
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