AI Agents, Consolidation, and the CRM Dilemma
Benny Plomen and Uri Raz discuss the transition of CRMs from passive databases to active AI agents, covering recent moves by Salesforce and HubSpot alongside the rise of the Model Context Protocol (MCP). They debate whether small companies should build on open source or buy off-the-shelf software and examine what realistic AI adoption looks like for lead management.
The skinny
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