038 - Surprise and Delight
What if a small, unexpected gesture could turn a prospect into a long-term resident?
In this episode of Rooms with Ronald, host Ronald Harrington explores the concept of surprise and delight—a strategy used in hospitality that has the potential to transform the leasing and resident experience. Drawing from personal travel experiences and real-world examples, Ronald breaks down how small, thoughtful interactions can create lasting impressions and foster brand loyalty in multifamily housing.
From acknowledging a resident’s status to incorporating personalized touches, this episode offers…
The skinny
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