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Phone Tap: Double Month Undercharge · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: It's Brook and Jeffrey in the morning. And in today's
• 0:01
  Speaker 1: prank call, a husband reached out to us saying his
• 0:04
  Speaker 1: wife is frustrated with their cell phone bill. Every month
• 0:08
  Speaker 1: it keeps on changing. Sometimes it's higher, sometimes lower, and
• 0:13
  Speaker 1: it's tough to budget when your bill's all over the
• 0:15
  Speaker 1: place like that. Sure, so we're gonna call her and
• 0:18
  Speaker 1: sort this out by giving her fifteen other confusing options
• 0:23
  Speaker 1: to moll over in your phone. Tap right now. Hello, Hi,
• 0:32
  Speaker 1: this is Colby from Wireless. I'm looking to speak with Jilinda.
• 0:37
  Speaker 2: Hi.
• 0:37
  Speaker 1: Yeah, this is she Hijlinda. I'm just calling you back
• 0:40
  Speaker 1: because we've received a few complain emails from you.
• 0:44
  Speaker 2: Yes, thank you so much for return of my.
• 0:46
  Speaker 1: Car of course.
• 0:48
  Speaker 2: So basically, I'm being overcharged on my phone dew and
• 0:51
  Speaker 2: I'm not sure why.
• 0:52
  Speaker 1: All right, well, I think we can figure that out.
• 0:56
  Speaker 1: But before I do, can I interest you in our
• 0:59
  Speaker 1: double month under charge program? Excuse me, it's called double
• 1:04
  Speaker 1: month under Charge. You've probably seen it promoted on two B.
• 1:10
  Speaker 2: I have not. I'm not sure what that is.
• 1:11
  Speaker 1: Sometimes we put the ads in the middle of the
• 1:13
  Speaker 1: Real Housewives shows on there. Those are juicy. Yeah, have
• 1:18
  Speaker 1: you seen it? There, No, I have not. Oh okay, well, anyway,
• 1:24
  Speaker 1: double month undercharge. It's a new feature that we're offering
• 1:26
  Speaker 1: to all of our clients. We're very excited about it.
• 1:30
  Speaker 2: Yeah, you keep saying that, but you haven't told me
• 1:32
  Speaker 2: what it is. What is it exactly?
• 1:34
  Speaker 1: Well, basically it works like this, so we undercharge you
• 1:38
  Speaker 1: for the first two months, and then on the third month,
• 1:41
  Speaker 1: we overcharge you big time. What well, we have interest
• 1:47
  Speaker 1: to it so that we can make more money off
• 1:49
  Speaker 1: of the consumer. It's like a layaway plan for cell phones.
• 1:53
  Speaker 2: Okay, sir, I'm sorry, I'm not interested in that.
• 1:56
  Speaker 1: Everybody's taking advantage of it right now. You should get
• 1:58
  Speaker 1: in while you can.
• 2:00
  Speaker 2: Sir, I'm being overcharged on my phone bill and I
• 2:03
  Speaker 2: just want to know why.
• 2:04
  Speaker 1: Well, so in that case, maybe double month under charge
• 2:06
  Speaker 1: would be perfect for you. What did I mention that
• 2:10
  Speaker 1: it's the hottest thing right now?
• 2:12
  Speaker 2: Sir? I don't care. I'm being overcharged.
• 2:14
  Speaker 1: Right now, all right, let me deal with your issue.
• 2:17
  Speaker 1: Can I ask how many lines do you have? Thank you?
• 2:20
  Speaker 1: I have two lines, okay, and how much do you
• 2:23
  Speaker 1: pay for that?
• 2:25
  Speaker 2: Less than one hundred dollars? And I'm being charged over.
• 2:28
  Speaker 1: That, right Now, did you know for just one hundred
• 2:31
  Speaker 1: and forty four bucks a month more, we could give
• 2:34
  Speaker 1: you four more lines, all with double month under charge.
• 2:37
  Speaker 2: Sir, who is your supervisor? Who is your thoos over you?
• 2:41
  Speaker 2: Because this is beginning to be too much. I'm talking
• 2:44
  Speaker 2: about one thing. He's talking about something else.
• 2:47
  Speaker 1: Well, only because it's pretty hot and pretty special. And
• 2:50
  Speaker 1: that's why I'm bringing it up because I don't want
• 2:52
  Speaker 1: you to miss out.
• 2:53
  Speaker 2: I just want a consistent phone plan that I pay.
• 2:56
  Speaker 1: Dam just hear me out. The plan is called the
• 2:58
  Speaker 1: four for more plan.
• 3:00
  Speaker 2: I don't give a damn about whatever you're talking about.
• 3:02
  Speaker 1: I don't think you're understanding. You said you have two lines.
• 3:05
  Speaker 1: This would give you four more.
• 3:07
  Speaker 2: Are you out of your mind? What the hell do
• 3:09
  Speaker 2: I need six lines for? This soldier was me and
• 3:11
  Speaker 2: my husband?
• 3:12
  Speaker 1: Okay, well, all you would have to do in order
• 3:14
  Speaker 1: to get four more lines for one hundred and forty
• 3:16
  Speaker 1: four bucks, he's just screaming to the phone.
• 3:19
  Speaker 2: Four for more. You are not even listening. Who is
• 3:23
  Speaker 2: your supervisor?
• 3:24
  Speaker 1: Because okay, so, if I'm understanding you here, and I'm
• 3:27
  Speaker 1: really trying to hear you out, you're saying four for
• 3:30
  Speaker 1: more is too much. Yes, my god, oh man, okay, gosh,
• 3:35
  Speaker 1: I really wish you had called yesterday for a three
• 3:37
  Speaker 1: for free promotion. What three phone lines all for zero dollars?
• 3:43
  Speaker 1: It was a really good deal.
• 3:44
  Speaker 2: Kidding me? I know you're kidding me, right, kidd as
• 3:47
  Speaker 2: any of my questions?
• 3:48
  Speaker 1: Are you upset right now because you missed on the
• 3:50
  Speaker 1: three for free promotion yesterday?
• 3:53
  Speaker 2: The hell with your three for three and four for more?
• 3:55
  Speaker 1: Yes, we do still have the four for more. It
• 3:57
  Speaker 1: sounds like you're interested now.
• 3:59
  Speaker 2: You know what? If I were there right now, I
• 4:02
  Speaker 2: just don't know what I would do to you. This
• 4:03
  Speaker 2: is pissing me off, ma'am.
• 4:04
  Speaker 1: I hear what you're saying that I'm not doing enough
• 4:07
  Speaker 1: in my role as customer service.
• 4:09
  Speaker 2: You're absolutely not.
• 4:11
  Speaker 1: You're right, and that's probably because I forgot to mention
• 4:14
  Speaker 1: that if you sign up for four for more it
• 4:15
  Speaker 1: comes with free double month under charge.
• 4:18
  Speaker 2: You did not just say that again, I did.
• 4:21
  Speaker 1: It's and it's true.
• 4:23
  Speaker 2: You know what's true. I'm gonna beat you as how
• 4:25
  Speaker 2: about that? How about I beat you as them four
• 4:27
  Speaker 2: for four?
• 4:28
  Speaker 1: Okay, that's not included in our service fee though it is.
• 4:31
  Speaker 2: In mine, And I'll beat yours for four hours straight.
• 4:34
  Speaker 1: Okay, well that's all right. Would your husband Reggie like
• 4:37
  Speaker 1: to join you in the beating perhaps after we're done
• 4:39
  Speaker 1: doing this prank phone call?
• 4:41
  Speaker 2: What the hell did you just say?
• 4:43
  Speaker 1: Oh, I said prank phone call, because you're actually on
• 4:46
  Speaker 1: the radio right now with a show called Brook and
• 4:47
  Speaker 1: Jeffrey in the Morning. My name is jeff What Wait
• 4:52
  Speaker 1: a minute, Yeah, I don't work for the wireless companies.
• 4:56
  Speaker 1: Your husband asked us to do a phone tap on you.
• 4:58
  Speaker 2: Oh my god, I will beat they all out of
• 5:00
  Speaker 2: both of y'allah.
• 5:02
  Speaker 1: He told us that you absolutely hate dealing with customer
• 5:05
  Speaker 1: service people, so he thought this would be a great
• 5:07
  Speaker 1: chance to mess with you.
• 5:08
  Speaker 2: He is right, Oh my gosh, aloud charge.
• 5:11
  Speaker 1: Me for his bill until the offer of that double
• 5:14
  Speaker 1: month undercharge. Now you're kind of on board.
• 5:17
  Speaker 2: God, listen, that was really hard to resist it. I
• 5:20
  Speaker 2: still don't know what it means.
• 5:24
  Speaker 1: The week up every morning was food Tabs weekday mornings
• 5:26
  Speaker 1: on the twenties Brooking Jeffrey in the Morning,