181. The Golden Rule I Wish Every Hotelier Knew About Wellness

The Wellness in Hospitality Podcast · Oct 4, 2026 · 26m

Have you ever looked back at a wellness concept you were so proud of, and barely recognised what it had become?

Then tune in, because this episode is for you.

This episode is for my hotelier friends out there. But, if you're building any kind of wellness business, this golden rule solves the problem before it starts.

I've distilled more than two decades in this industry, plus my years in Goldman Sachs before it, down to one rule. And once you understand it, you can diagnose exactly where any wellness business is falling short.

Here it is: Wellness succeeds or fails at the level it is…