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Doug Eroh: The New Currency of Customer Satisfaction (NADA)
Doug Eroh is the President of Penske Motor Group and President of Longo Toyota Company in El Monte, California, which is Toyota's largest dealership in the United States.
In this episode, Doug shares his experiences with the Tekion platform, which has helped his dealership improve service efficiency, associate proficiency, and customer satisfaction.
The platform has allowed Longo Toyota to go paperless, resulting in an easier write-up process for customers and faster workflow through their shop. The electronic dispatch system has also helped improve technician engagement and efficiency…
The skinny
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