Does Ownership Matter?
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The Two Receptionist Problem
I was treating a private equity investor one afternoon when he asked, with genuine curiosity, why we employed two receptionists when technology could easily let us get by with one.Fair question. After all, this is a man whose job involves finding inefficiencies in businesses and eliminating them. He sees a line item that could be halved and naturally wonders: why the waste?I explained that we don’t want to sacrifice robustness for efficiency. We need contingency for when someone is…
The skinny
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