How e-commerce brands can recover revenue from returns

The Modern Supply Chain · Oct 1, 2026 · 32m · transcript

Returns get messy fast. They create extra work, delay resale, increase receiving costs, and quietly eat into your margins.

In this episode, Izzy Rosenzweig sits down with Eric Banister, Senior Vice President of Operations at Happy Returns, to discuss how brands can build a more profitable returns operation. Eric shares why reverse logistics requires its own processes, technology, and infrastructure. He also explains how item verification can reduce fraud, how consolidation lowers costs, and why getting products back into sellable inventory should be done as quickly as possible.

In this…