Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Power of Two Customer Service

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Phone Tap: Power of Two Customer Service · Brooke and Jeffrey: Phone Taps

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Speaker 1: One eight hundred d ui away now offering free remote
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Speaker 1: consultations by phone or video conference for any criminal offense.
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Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote
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Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d
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Speaker 1: Uyowa dot com or call eight day. We've done a
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Speaker 1: lot of prank customer service style phone calls over the years,
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Speaker 1: and those are pretty fun to do because it's actually
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Speaker 1: really easy to frustrate someone who's already frustrated. Good point, Ad,
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Speaker 1: But we actually had a weird idea. What's better than
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Speaker 1: one annoying helpline representative two annoying helpline representatives trying to
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Speaker 1: solve your issue at the exact same time. Wends easy
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Speaker 1: to be. We call it the power of two, and
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Speaker 1: you're gonna hear it in your phone tap right now.
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Speaker 1: As on the twenties, Hello, Hi, this is Matt calling
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Speaker 1: from Vancouver, and this is Susie also calling from Bancover.
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Speaker 1: Is this Tiffany Ports? Uh? Yeah, this is her? What
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Speaker 1: can I do for you? Well? Hello, you were at
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Speaker 1: one of our branches the other day inquiring about a
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Speaker 1: home loan. Um. Yeah, what what is this about? What's
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Speaker 1: what about? Yeah, what's what about? I mean, there's like
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Speaker 1: two people, and usually you know, when someone does, like
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Speaker 1: a customer service call, there's one person. So this is like, oh,
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Speaker 1: it's a new experiment the bank is trying out called
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Speaker 1: the power of two. Yeah, the power of two. I
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Speaker 1: already said that. Yeah, okay, okay, So the bank wants
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Speaker 1: to double everything two checking accounts to saving accounts to
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Speaker 1: customer service reps for every call. That's the power of two. Yeah,
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Speaker 1: we're twice as helpful. Double the hell, double the fun?
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Speaker 1: Do I get twice the discount? I mean, oh, no,
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Speaker 1: we're a bank. Okay. So you were in the branch
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Speaker 1: the other day asking about a home loan, and this
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Speaker 1: is where my bank buddy Susie takes over. Yes, so
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Speaker 1: you were in the branch the other day asking about
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Speaker 1: a home loan. Yes I was. I mean I feel
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Speaker 1: like we covered that all right back to you, Matt. No, Susie,
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Speaker 1: this is where you take over and I just kick back. No,
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Speaker 1: I'm supposed to set her up. I'm doing double the work, Matt.
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Speaker 1: We're supposed to split it fifty fifty. The power of two?
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Speaker 1: What is going on? All right? Well, I guess I
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Speaker 1: take it from here. So you were in the branch
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Speaker 1: the other day inquiring about a home loan, and now
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Speaker 1: back to Susie. Oh my god, you need to finish
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Speaker 1: the whole sentence before you give it to me. Okay, sorry,
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Speaker 1: I'm sorry, Tiffany. Can we just place you on a
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Speaker 1: brief hold please, Susie, can you hold for us? I
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Speaker 1: mean yeah, I just hi, Tiffany. We're back. Yeah, Tiffany,
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Speaker 1: we're back. Sorry. Did we play two different hold musics
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Speaker 1: at the same time? Uh? Maybe I didn't know what
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Speaker 1: was going on. Yeah, we played two songs in one.
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Speaker 1: Oh my god. That's where you play one song and
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Speaker 1: then you play a different one at the same time.
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Speaker 1: It's the whole power of two thing. It's new for
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Speaker 1: us to We're just working out the bugs. This is
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Speaker 1: getting confusing, kind of you don't have to do a thing.
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Speaker 1: That's right. You're the customer and we got you, not I.
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Speaker 1: We together, we the power of two that like five
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Speaker 1: times we move on. Yeah, we're sorry about that. Are bad.
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Speaker 1: We're going to figure this out behind the scenes and
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Speaker 1: puts you on hold with our special power of two
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Speaker 1: hold music. All right, have fun. Okay, we're back. I
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Speaker 1: think we figured it out. Were you at one of
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Speaker 1: our branches recently asking about a home loan? Already told
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Speaker 1: you that? Okay, great, Well over to you, Susie. This
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Speaker 1: isn't kind of work, Matt. You're not doing your job
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Speaker 1: and it's making me do twice the work. Okay. I
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Speaker 1: feel like I'm doing twice the work, Susie, and I'm
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Speaker 1: not doing your job. So tired? Why are you fighting?
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Speaker 1: I quit? I know I'm gonna quit. You can't quite,
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Speaker 1: we'll quit together, Okay, three? I quit? Oh? Hello, do
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Speaker 1: you guys not remember I'm still on the phone. Oh
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Speaker 1: that's right. Yeah, I guess we should probably explain then
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Speaker 1: it's actually a prank phone call. Yeah, actually it's actually
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Speaker 1: a prank phone call. I just said that now. I
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Speaker 1: also said that, fine, I'll call you Jose it is
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Speaker 1: my real name. Are you hearing? Yes? Your husband Neil
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Speaker 1: set you up. He said, you guys ask about a
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Speaker 1: homelan the other day and you've been like waiting to
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Speaker 1: hear back. So we're the bank calling your back. Just
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Speaker 1: Matt and Susie. No, I quit. Sorry, that was your quit,
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Speaker 1: Matt was just it was terrible. I mean, I had
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Speaker 1: no idea. What this power of two crap one? So
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Speaker 1: I'm so glad that that was not real. Oh it
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Speaker 1: is real. This is how Brooke and I are all
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Speaker 1: the time. Am all right? Brooke all the time, all
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Speaker 1: the time. To baby Tiffany your turn, um no, thank you.
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Speaker 1: Week up every morning with phone taps weekday mornings on
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Speaker 1: the twenties, Brooke and Jeffrey in the morning