Latest / Mastering CS: Candid Leader Insights
Ep 24 | Anton Lagochniak
In this episode, Anton Lagochniak, Customer Success Manager at SupplyHive discusses his journey in CS, the challenges he overcame, and the strategies he implemented.
What you’ll learn:
How to help customers with their challenges
How to structure the CS customer success team
Key metrics for customer success
The importance of the right tool stack for CS
How sales and customer success should collaborate
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️…
The skinny
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