The Next Wave in Hospitality: Redefining Hotels for the Experience Economy - Bill Graf, ONDA

Hospitality Daily Podcast · Oct 4, 2024 · 44m

In this episode, Bill Graf, CEO of ONDA (Instagram), shares his thoughts on the future of hospitality and opportunities for innovation now.

Listeners will learn:

Bill’s unconventional path into hospitality and the pivotal travel experience that inspired him to start ONDA (02:41)

The concept of "Hospitality 3.0" and how it's different from previous waves of innovation in the industry (09:59)

Why the next big opportunity in hospitality lies in serving niches (12:47)

Lessons from restaurants for hotels and lodging (13:58)

The history of experience in hospitality and how it's evolving (20:02)

The…