Reducing Churn & Increasing Customer Happiness with Val Geisler
In this interview with Val, we discuss:
The metrics you should know when it comes to your email marketing
The benefits of using consultants to scale your SaaS business
The importance of asking ‘why’ a lot when it comes to understanding your data
The role of building brand affinity to reduce customer churn
How to build strong connections with your customers through your onboarding flow
Adding a personalized touch to your onboarding to make your customers feel cared about
You can find Val at:
fixmychurn.com
@lovevalgeisler
The skinny
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