Latest / Omni Talk Retail / Hy-Vee’s New CMO on Retail Media, Supplier Strategy & In-Store Tech | Live at FMI 2025
Transcript
- 0:00Hello,
- 0:00everyone.
- 0:01Welcome
- 0:01back.
- 0:01This
- 0:01is
- 0:01Omnitalk
- 0:02Retail.
- 0:02I'm
- 0:03Anne
- 0:03Mazinga.
- 0:03And
- 0:03I'm
- 0:04Chris
- 0:04Walton.
- 0:04And
- 0:04we
- 0:04are
- 0:05coming
- 0:05to
- 0:05you
- 0:05live
- 0:06from
- 0:06the
- 0:06Simbi
- 0:06booth
- 0:07at
- 0:07FMI
- 0:08once
- 0:08again.
- 0:08And
- 0:09we
- 0:09have
- 0:09a
- 0:09guest
- 0:10we're
- 0:10bringing
- 0:10back
- 0:11onto
- 0:11the
- 0:11show.
- 0:11It's
- 0:12been
- 0:12a
- 0:12little
- 0:12while,
- 0:13but
- 0:13she's
- 0:14got
- 0:14some
- 0:14pretty
- 0:14big
- 0:15news
- 0:15to
- 0:15report.
- 0:16Standing
- 0:16between
- 0:17Chris
- 0:17and
- 0:17myself
- 0:18is
- 0:18Catherine
- 0:19Mazza,
- 0:19the
- 0:20recently
- 0:20appointed
- 0:21Chief
- 0:21Marketing
- 0:22Officer
- 0:22at
- 0:22Hy
- 0:23Vee.
- 0:24Welcome.
- 0:24Oh,
- 0:25thank
- 0:25you,
- 0:25Ann.
- 0:25Thank
- 0:25you,
- 0:25Chris.
- 0:26Great
- 0:26to
- 0:26be
- 0:26here.
- 0:27First,
- 0:27congrats.
- 0:28Thank
- 0:28you
- 0:28so
- 0:28much.
- 0:29Appreciate
- 0:29it.
- 0:29This
- 0:30is.
- 0:30This
- 0:30is
- 0:30just
- 0:31a
- 0:31few
- 0:31weeks
- 0:31old
- 0:32here.
- 0:32Like
- 0:33news.
- 0:33Not
- 0:33even.
- 0:34I
- 0:34mean,
- 0:34days
- 0:34probably.
- 0:35I
- 0:35don't
- 0:35even
- 0:35know
- 0:35what
- 0:36day
- 0:36it
- 0:36is
- 0:36anymore.
- 0:36But
- 0:37we're
- 0:37so
- 0:37thrilled
- 0:37that
- 0:38we
- 0:38get
- 0:38to
- 0:38have
- 0:38you
- 0:38on
- 0:38the
- 0:39show.
- 0:39So
- 0:39thanks
- 0:39for
- 0:39making
- 0:40the
- 0:40time.
- 0:40Thank
- 0:40you
- 0:41so
- 0:41much.
- 0:41And
- 0:42this
- 0:42is
- 0:42your
- 0:42first
- 0:43official
- 0:43interview.
- 0:43Right
- 0:44in
- 0:44the
- 0:44new
- 0:44role,
- 0:45too.
- 0:45This
- 0:45is
- 0:45the
- 0:46US
- 0:46you
- 0:46guys
- 0:46got.
- 0:46The
- 0:47exclusive
- 0:47made
- 0:47in
- 0:48maiden
- 0:48CMO
- 0:49voyage
- 0:49together.
- 0:50This
- 0:50is
- 0:50great.
- 0:50This
- 0:50is
- 0:50great.
- 0:51Yeah.
- 0:51We
- 0:51last
- 0:51had
- 0:51Catherine
- 0:52onto
- 0:52you
- 0:52saying
- 0:52we
- 0:52had
- 0:52you
- 0:53on
- 0:53at
- 0:53Shop
- 0:53Talk,
- 0:53Right.
- 0:54When
- 0:54you
- 0:54just
- 0:54joined
- 0:55as
- 0:56the
- 0:56head
- 0:56of
- 0:56retail
- 0:56media
- 0:56for
- 0:57Hy
- 0:57Vee.
- 0:57Right.
- 0:57So
- 0:58let's.
- 0:58Let's
- 0:58start
- 0:58with
- 0:58that.
- 0:58Why
- 0:59don't
- 0:59you
- 0:59give
- 0:59us
- 0:59a.
- 0:59Give
- 0:59the
- 0:59audience
- 1:00a
- 1:00little
- 1:00background
- 1:00on
- 1:01you
- 1:01because
- 1:01your
- 1:01story
- 1:02is
- 1:02really
- 1:02interesting.
- 1:03And
- 1:03then
- 1:03also
- 1:03for
- 1:03Hy
- 1:03Vee,
- 1:04for
- 1:04those
- 1:04maybe
- 1:04that
- 1:04aren't
- 1:04as
- 1:05familiar
- 1:05that
- 1:05you
- 1:05know
- 1:06in
- 1:06terms
- 1:06of
- 1:07where
- 1:07Hy
- 1:07Vee,
- 1:07what
- 1:07Hy
- 1:07Vee
- 1:08is
- 1:08and
- 1:08where
- 1:08it
- 1:08operates.
- 1:09Yeah,
- 1:09sure.
- 1:09So
- 1:10just
- 1:10a
- 1:10refresher.
- 1:11I
- 1:11joined
- 1:11hy
- 1:12vee
- 1:12in
- 1:12February
- 1:132024.
- 1:14Prior
- 1:14to
- 1:15that,
- 1:15I
- 1:15was
- 1:15coming
- 1:15from
- 1:1618
- 1:16years
- 1:16in
- 1:16Dick's
- 1:17Sporting
- 1:17Goods,
- 1:17where
- 1:17I
- 1:18led
- 1:18different
- 1:19marketing
- 1:19teams
- 1:19and
- 1:20launched
- 1:20their
- 1:20retail
- 1:21media
- 1:21network.
- 1:22So
- 1:22Hy
- 1:22Vee
- 1:23reached
- 1:24out
- 1:24to
- 1:24me
- 1:24and
- 1:25I
- 1:25did
- 1:25some
- 1:25research,
- 1:26quickly
- 1:26Learned
- 1:26They're
- 1:27a
- 1:27$14
- 1:27billion
- 1:29mega
- 1:31grocery
- 1:32retailer
- 1:34in
- 1:34the
- 1:34Midwest,
- 1:35and
- 1:36they're
- 1:36extremely
- 1:37focused
- 1:38on
- 1:38their
- 1:39customer
- 1:40service,
- 1:40quality,
- 1:41giving
- 1:42back
- 1:42to
- 1:42the
- 1:42community.
- 1:43They're
- 1:43a
- 1:43very,
- 1:43very
- 1:44strong
- 1:44brand.
- 1:45So
- 1:45certainly
- 1:46was
- 1:46an
- 1:46appealing
- 1:47place
- 1:47to
- 1:47go
- 1:47and
- 1:48start
- 1:48up
- 1:48a
- 1:48retail
- 1:48media
- 1:49network.
- 1:49Well,
- 1:50Kathryn,
- 1:50one
- 1:50of
- 1:51the
- 1:51things
- 1:51I
- 1:51want
- 1:51to
- 1:51make
- 1:51sure
- 1:52that
- 1:52I
- 1:52ask
- 1:52you
- 1:53because
- 1:53I
- 1:53thought
- 1:53it
- 1:53was
- 1:54so
- 1:55unique
- 1:55and
- 1:56smart
- 1:56on
- 1:57Hy
- 1:58Vee's
- 1:58behalf
- 1:59to
- 1:59take
- 1:59somebody
- 1:59who's
- 2:00so
- 2:00steeped
- 2:00in
- 2:00retail
- 2:01media
- 2:01and
- 2:02put
- 2:02them
- 2:02in
- 2:02the
- 2:03position
- 2:03of
- 2:03chief
- 2:03Marketing
- 2:04officer.
- 2:05Especially
- 2:05when
- 2:05we
- 2:06think
- 2:06about
- 2:06where
- 2:07revenue's
- 2:07coming
- 2:07from
- 2:08and
- 2:09what
- 2:09a
- 2:10chief
- 2:10marketing
- 2:10officer
- 2:11really
- 2:11needs
- 2:11to
- 2:12have
- 2:13in
- 2:13there.
- 2:13Yeah,
- 2:13exactly.
- 2:14To
- 2:14have
- 2:14in
- 2:14their
- 2:14bally
- 2:15wick
- 2:15as
- 2:15they're
- 2:15kind
- 2:15of
- 2:15going
- 2:16forward?
- 2:16What
- 2:17are
- 2:17your
- 2:17thoughts
- 2:18on
- 2:18that
- 2:18and
- 2:18what
- 2:18do
- 2:19you
- 2:19feel
- 2:19like
- 2:19your
- 2:19experience
- 2:20having
- 2:20run
- 2:21retail
- 2:21media,
- 2:22how
- 2:22that
- 2:23sets
- 2:23you
- 2:23up
- 2:23for
- 2:23success
- 2:24in
- 2:24this
- 2:24new
- 2:24role,
- 2:25leading
- 2:25marketing?
- 2:26Yeah,
- 2:26great,
- 2:27great
- 2:27question.
- 2:27I
- 2:27mean,
- 2:28I
- 2:28think
- 2:28the
- 2:28sky's
- 2:28the
- 2:29limit.
- 2:29The
- 2:29efficiencies
- 2:31that
- 2:31you
- 2:32can
- 2:32find
- 2:32and
- 2:32just
- 2:32the
- 2:33success
- 2:33that
- 2:33you
- 2:33can
- 2:34run
- 2:34from
- 2:34an
- 2:34ROI
- 2:35from
- 2:35your
- 2:35enterprise
- 2:35side
- 2:36and
- 2:36your
- 2:36retail
- 2:37media
- 2:37side.
- 2:37So
- 2:38when
- 2:38you
- 2:38think
- 2:38about
- 2:38it,
- 2:38I
- 2:38mean,
- 2:39everything
- 2:39is
- 2:39about
- 2:40the
- 2:40customer,
- 2:41right?
- 2:41Whether
- 2:41you
- 2:42are
- 2:42running
- 2:42marketing
- 2:43through
- 2:44the
- 2:44network
- 2:44or
- 2:45your
- 2:45enterprise,
- 2:45it's
- 2:45all
- 2:46about
- 2:46the
- 2:46customer.
- 2:46And
- 2:47it
- 2:47all
- 2:47needs
- 2:47to
- 2:47be
- 2:47data
- 2:48driven.
- 2:48And
- 2:48you're
- 2:49using
- 2:49the
- 2:49exact
- 2:49same
- 2:50subset
- 2:50of
- 2:50data
- 2:51to
- 2:51drive
- 2:51your
- 2:52retail
- 2:52media
- 2:52and
- 2:53your
- 2:53marketing
- 2:53efforts.
- 2:54So
- 2:54I
- 2:54think
- 2:55it
- 2:55only
- 2:55makes
- 2:55sense
- 2:55to
- 2:56bring
- 2:56it
- 2:56all
- 2:56together
- 2:57to
- 2:57make
- 2:57sure
- 2:57that
- 2:58you're
- 2:58not
- 2:58siloed
- 2:58and
- 2:59you
- 2:59don't
- 2:59know
- 2:59what
- 2:59one
- 3:00area
- 3:00of
- 3:00marketing
- 3:00is
- 3:01doing
- 3:01and
- 3:01how
- 3:01the
- 3:02customer
- 3:02is
- 3:02going
- 3:02to
- 3:03see
- 3:03brands
- 3:04come
- 3:04to
- 3:04life
- 3:04in
- 3:04one
- 3:05area
- 3:05versus
- 3:05the
- 3:05other.
- 3:06So
- 3:07I
- 3:07think
- 3:07it's
- 3:07a
- 3:07huge,
- 3:08huge
- 3:08opportunity.
- 3:09And
- 3:09then
- 3:09when
- 3:09you
- 3:09think
- 3:09about
- 3:10just
- 3:10media
- 3:11mix
- 3:11modeling
- 3:12and
- 3:12measurement
- 3:13and
- 3:13understanding
- 3:14the
- 3:15effectiveness
- 3:16across
- 3:16your
- 3:16full
- 3:17portfolio,
- 3:18I
- 3:18think
- 3:18that's
- 3:18another
- 3:18huge
- 3:19opportunity.
- 3:19Do
- 3:20you
- 3:20have
- 3:20any
- 3:20advice
- 3:21that
- 3:21you
- 3:21would
- 3:22give
- 3:22to
- 3:23other
- 3:23organizations
- 3:24who
- 3:24are
- 3:25kind
- 3:25of
- 3:25thinking
- 3:25about
- 3:26exactly
- 3:26what
- 3:26you
- 3:26said,
- 3:27restructuring
- 3:28their
- 3:28organization
- 3:29or
- 3:29bringing
- 3:29in
- 3:30somebody
- 3:30with
- 3:31retail
- 3:31media
- 3:31expertise?
- 3:32Because
- 3:33it
- 3:33is
- 3:33really
- 3:34changing
- 3:34the
- 3:34teams,
- 3:35the
- 3:35culture
- 3:36and
- 3:36really
- 3:36the
- 3:37strategy
- 3:37for
- 3:37a
- 3:37lot
- 3:38of
- 3:38retailers.
- 3:38Yeah,
- 3:39I
- 3:39mean,
- 3:40I
- 3:40think
- 3:40it's
- 3:40a
- 3:40great
- 3:41idea.
- 3:42We,
- 3:42you
- 3:43know,
- 3:43my
- 3:43previous,
- 3:44in
- 3:44my
- 3:44previous
- 3:44life
- 3:44with
- 3:45Dick's,
- 3:45I
- 3:45owned
- 3:45both
- 3:45the
- 3:46enterprise
- 3:46media
- 3:47and
- 3:47retail
- 3:48media.
- 3:48Okay.
- 3:49And
- 3:49that
- 3:50was
- 3:50extremely
- 3:50helpful.
- 3:51And
- 3:52so
- 3:52I
- 3:52got
- 3:52to
- 3:52see
- 3:53some
- 3:53of
- 3:53the
- 3:53momentum
- 3:54in
- 3:54some
- 3:54of
- 3:54the,
- 3:55you
- 3:55know,
- 3:55the
- 3:56positive
- 3:56nature
- 3:57of
- 3:57doing
- 3:57that
- 3:57at
- 3:57Dick's.
- 3:58Now
- 3:59that,
- 3:59you
- 3:59know,
- 4:00I
- 4:00can
- 4:00oversee
- 4:00all
- 4:00of
- 4:01marketing
- 4:01and
- 4:01the
- 4:01retail
- 4:02media
- 4:02network,
- 4:03I
- 4:04think
- 4:04it's
- 4:04just
- 4:04going
- 4:04to
- 4:04be
- 4:04even
- 4:05better
- 4:05than
- 4:05focusing
- 4:06just
- 4:06on
- 4:06media.
- 4:06Well,
- 4:07especially
- 4:07with
- 4:07those,
- 4:08the
- 4:08measurement
- 4:08metrics
- 4:09that
- 4:09you're
- 4:09able
- 4:09to
- 4:09see
- 4:10and
- 4:10utilize
- 4:11across
- 4:11traditional
- 4:11media
- 4:12formats.
- 4:12And
- 4:12then
- 4:13in
- 4:13this
- 4:13new
- 4:13world
- 4:14of
- 4:14retail
- 4:15media.
- 4:15Yeah,
- 4:16yeah,
- 4:16for
- 4:16sure.
- 4:16I
- 4:16mean,
- 4:17the
- 4:17advertisers
- 4:18want
- 4:18to
- 4:18know
- 4:18exactly
- 4:19what
- 4:19they're
- 4:19getting
- 4:19for
- 4:19every
- 4:20dollar
- 4:20spending.
- 4:21As
- 4:22a
- 4:2214
- 4:22billion
- 4:23dollar
- 4:23company
- 4:23and
- 4:23a
- 4:23CMO,
- 4:24I
- 4:25also
- 4:25want
- 4:25to
- 4:25know
- 4:26what
- 4:26I
- 4:26am
- 4:27getting
- 4:27for
- 4:27every
- 4:27dollar
- 4:27I'm
- 4:28spending.
- 4:28Yeah,
- 4:28right.
- 4:29I'm
- 4:29sure
- 4:29you
- 4:29do
- 4:29on
- 4:30the
- 4:30sell
- 4:30side.
- 4:30Both
- 4:31on
- 4:31the
- 4:31same
- 4:31goals.
- 4:32Right,
- 4:32right.
- 4:33Do
- 4:33the
- 4:33advertisers
- 4:34always
- 4:34want
- 4:34to
- 4:34know
- 4:34that?
- 4:35Ed
- 4:35and
- 4:35I
- 4:35had
- 4:35that
- 4:35discussion
- 4:36on
- 4:36our
- 4:36walk
- 4:36to
- 4:36dinner
- 4:36yesterday.
- 4:37I'm
- 4:37not,
- 4:37you
- 4:37know,
- 4:38given
- 4:38the,
- 4:38some
- 4:38of
- 4:38the
- 4:38things
- 4:39they
- 4:39spend
- 4:39money
- 4:39on
- 4:39sometimes,
- 4:40you
- 4:40know,
- 4:40and
- 4:40the
- 4:41Clio
- 4:41Awards
- 4:41and
- 4:41whatnot.
- 4:42Anyway,
- 4:43we'll
- 4:43save
- 4:43that
- 4:43topic
- 4:44for
- 4:44another
- 4:44day.
- 4:45I'm
- 4:45curious
- 4:46too.
- 4:46So,
- 4:48experience
- 4:49at
- 4:49both
- 4:49Dick's
- 4:50and
- 4:50now
- 4:50Hy
- 4:51Vee,
- 4:53what
- 4:53are
- 4:53some
- 4:53of
- 4:53the
- 4:53similarities
- 4:54or
- 4:54differences
- 4:55in
- 4:55retail
- 4:55media,
- 4:56in
- 4:56sporting
- 4:57goods
- 4:57versus
- 4:58grocery?
- 4:59What
- 4:59are
- 4:59some
- 4:59of
- 4:59the
- 4:59things
- 4:59you've
- 5:00had
- 5:00to
- 5:00learn
- 5:00or
- 5:01think
- 5:01about
- 5:01differently?
- 5:02Yeah,
- 5:03so
- 5:04there's
- 5:05a
- 5:05lot
- 5:05of
- 5:05similarities.
- 5:06Right.
- 5:07You
- 5:07use
- 5:08data,
- 5:08it's
- 5:09all
- 5:09about
- 5:09the
- 5:09customer
- 5:10personalization,
- 5:12good
- 5:12reporting,
- 5:13strong
- 5:13capabilities,
- 5:14internal
- 5:15relationships.
- 5:16You
- 5:16have
- 5:16to
- 5:16be
- 5:16attached
- 5:17at
- 5:17the
- 5:17hip
- 5:18with
- 5:18your
- 5:18merchandising
- 5:19teams,
- 5:20your
- 5:20store
- 5:20op
- 5:21teams
- 5:21and
- 5:22in
- 5:22your
- 5:22it.
- 5:23So
- 5:23those
- 5:24are
- 5:24all
- 5:24very
- 5:24similar.
- 5:24Cpg,
- 5:26there's
- 5:27so
- 5:27many
- 5:27more
- 5:28suppliers
- 5:28in
- 5:28the
- 5:29box
- 5:29than
- 5:29there
- 5:29was
- 5:30at
- 5:30Dick's
- 5:30Sporting
- 5:30Goods.
- 5:31The
- 5:31volume
- 5:32is
- 5:32just
- 5:32so
- 5:33much
- 5:33higher
- 5:34than
- 5:34it
- 5:34was
- 5:34at
- 5:34Dick's.
- 5:35Also,
- 5:36the
- 5:36brands
- 5:36I
- 5:36worked
- 5:36with
- 5:36at
- 5:37Dick's
- 5:37were
- 5:37probably
- 5:38more
- 5:38focused
- 5:39on
- 5:39brand
- 5:40stories.
- 5:40Higher
- 5:41in
- 5:41the
- 5:41funnel.
- 5:41We
- 5:42did
- 5:42a
- 5:42lot
- 5:42of
- 5:42social
- 5:43online
- 5:43video,
- 5:44right.
- 5:44CPG,
- 5:45they're
- 5:46very
- 5:46interested
- 5:46in
- 5:46being
- 5:47on
- 5:47hy
- 5:47vee.com
- 5:48or
- 5:49having
- 5:49advertising
- 5:50in
- 5:50our
- 5:50stores.
- 5:51So
- 5:51it's
- 5:51much
- 5:52lower
- 5:52down
- 5:52in
- 5:53the
- 5:53funnel,
- 5:53which
- 5:53brings
- 5:53us
- 5:54really
- 5:54high
- 5:54conversion
- 5:55expectations.
- 5:56That's
- 5:56great.
- 5:56That's
- 5:57great.
- 5:57Great.
- 5:57That's
- 5:57so.
- 5:58I
- 5:58never
- 5:58thought
- 5:59about
- 5:59any
- 5:59of
- 5:59that.
- 5:59That
- 5:59was
- 5:59so
- 6:00wonderful.
- 6:01Catherine,
- 6:01are
- 6:01there
- 6:02certain
- 6:02technologies
- 6:03you
- 6:03say,
- 6:03like
- 6:03being
- 6:04in
- 6:04lockstep
- 6:04with
- 6:05merchandising,
- 6:05are
- 6:06technologies
- 6:06that
- 6:06you
- 6:07are
- 6:08looking
- 6:08into
- 6:09or
- 6:09that
- 6:09you
- 6:09feel
- 6:10like
- 6:10could
- 6:10be
- 6:10helpful
- 6:11as
- 6:12you
- 6:12try
- 6:12to
- 6:13kind
- 6:13of
- 6:13gather
- 6:13that
- 6:14information
- 6:14about
- 6:14what's
- 6:15happening
- 6:15in
- 6:15the
- 6:15store,
- 6:16how
- 6:16products
- 6:17are
- 6:17performing
- 6:18and
- 6:18then
- 6:18how
- 6:19you
- 6:19kind
- 6:19of
- 6:19coordinate
- 6:20media
- 6:20efforts
- 6:21for
- 6:21your
- 6:22retail
- 6:22media
- 6:22network
- 6:22around
- 6:23that?
- 6:23Yeah,
- 6:23there's.
- 6:24There's
- 6:24a
- 6:24lot
- 6:24of
- 6:24different
- 6:25technologies
- 6:25out
- 6:25there
- 6:26that
- 6:26I'm
- 6:26looking
- 6:26into.
- 6:27So
- 6:27one
- 6:27of
- 6:27the
- 6:27things
- 6:27that
- 6:28we
- 6:28made
- 6:28a
- 6:28big
- 6:28bet
- 6:28on
- 6:29was
- 6:29in
- 6:29store
- 6:30retail
- 6:30media.
- 6:30Right.
- 6:31We
- 6:31have
- 6:3110,000
- 6:32screens
- 6:32across
- 6:32our
- 6:32store.
- 6:33That's
- 6:33right.
- 6:34We
- 6:34have
- 6:34the,
- 6:35the
- 6:35in
- 6:35store
- 6:36audio.
- 6:36We
- 6:36do
- 6:37custom
- 6:37graphics
- 6:37and
- 6:38signage.
- 6:39So
- 6:39I
- 6:40would
- 6:40like
- 6:40to
- 6:40deeply
- 6:41understand
- 6:41the
- 6:42consumer
- 6:42journey
- 6:42through
- 6:43the
- 6:43store
- 6:43in
- 6:43a
- 6:44bigger
- 6:44way
- 6:44to
- 6:44just
- 6:45be
- 6:45able
- 6:45to
- 6:45prove
- 6:46out
- 6:46and
- 6:46understand
- 6:46exactly
- 6:47how
- 6:47they're
- 6:47engaging
- 6:48with,
- 6:49with
- 6:49all
- 6:49these
- 6:49different
- 6:49touch
- 6:50points.
- 6:51It's
- 6:51something
- 6:51we're
- 6:51working
- 6:52on
- 6:52right
- 6:52now
- 6:52and
- 6:53we're
- 6:53doing
- 6:53a
- 6:53pilot.
- 6:54So
- 6:54hopefully
- 6:54we'll
- 6:54have,
- 6:55you
- 6:55know,
- 6:55good
- 6:55news
- 6:56to
- 6:56report
- 6:56and
- 6:56it'll
- 6:56be
- 6:57another
- 6:57thing
- 6:57we're
- 6:57first
- 6:57to
- 6:58market
- 6:58with.
- 6:59Another
- 6:59thing
- 6:59is,
- 7:00is
- 7:00just
- 7:00connecting
- 7:01the
- 7:01merchandising
- 7:02piece.
- 7:02You
- 7:02know,
- 7:03they
- 7:03sell
- 7:04all
- 7:04kinds
- 7:04of
- 7:04displays
- 7:05or
- 7:05end
- 7:06caps
- 7:06out
- 7:06to
- 7:06different
- 7:07suppliers.
- 7:08So
- 7:08just
- 7:08understanding
- 7:09what
- 7:09they
- 7:09have
- 7:10from
- 7:10A
- 7:10commitment
- 7:10standpoint.
- 7:11And
- 7:11how
- 7:11does
- 7:12that
- 7:12compare
- 7:12to
- 7:12the
- 7:12media
- 7:13that
- 7:13we're
- 7:13running
- 7:13to
- 7:14make
- 7:14sure
- 7:14that,
- 7:14hey,
- 7:15if
- 7:15we're
- 7:15running
- 7:15media
- 7:16in
- 7:16digital,
- 7:17that
- 7:17the
- 7:17product
- 7:17is
- 7:18there
- 7:18at
- 7:18the
- 7:18right
- 7:19place
- 7:19at
- 7:19the
- 7:19right
- 7:19time.
- 7:20Right.
- 7:20That's
- 7:20huge.
- 7:21Yeah.
- 7:21So
- 7:22you
- 7:22do,
- 7:22like,
- 7:23in
- 7:23store
- 7:24audio
- 7:24ads
- 7:25too,
- 7:25then?
- 7:25In
- 7:25the
- 7:25store.
- 7:26Interesting,
- 7:26because
- 7:26Ann
- 7:26and
- 7:27I
- 7:27are
- 7:27always
- 7:27going
- 7:27back
- 7:27and
- 7:27forth
- 7:28on
- 7:28that.
- 7:29I
- 7:29won't
- 7:29say
- 7:29which
- 7:29side
- 7:30of
- 7:30the
- 7:30fence
- 7:30I
- 7:31fall
- 7:31on,
- 7:31which
- 7:31side
- 7:31of
- 7:31the
- 7:32fence
- 7:32she
- 7:32falls
- 7:32on,
- 7:32but
- 7:32our
- 7:33loyal
- 7:33Omnitok
- 7:33fans
- 7:34will
- 7:34know.
- 7:34But
- 7:35why
- 7:35do
- 7:36you
- 7:36find
- 7:36value
- 7:36in
- 7:36that?
- 7:37Like,
- 7:37what
- 7:37value
- 7:37does
- 7:37that.
- 7:38That
- 7:38outlet
- 7:38bring
- 7:39to
- 7:39you,
- 7:39say,
- 7:39versus,
- 7:40you
- 7:40know,
- 7:40video
- 7:40screens
- 7:41or
- 7:41other
- 7:41forms
- 7:42of
- 7:42retail
- 7:42media?
- 7:42Like,
- 7:43what's
- 7:43the
- 7:43beneficial
- 7:44side
- 7:44of,
- 7:45you
- 7:45know,
- 7:45in
- 7:45store
- 7:45audio?
- 7:46Yeah,
- 7:46so
- 7:46I
- 7:47can
- 7:47tell
- 7:47you,
- 7:48I've
- 7:48gone
- 7:48back
- 7:48and
- 7:49forth
- 7:49on
- 7:49this
- 7:49one
- 7:50numerous
- 7:50times
- 7:51as
- 7:51well.
- 7:52This
- 7:52is
- 7:53great.
- 7:53I
- 7:53love
- 7:54this.
- 7:54For
- 7:54audio
- 7:55to
- 7:55be
- 7:55effective,
- 7:56I
- 7:57think
- 7:57it's
- 7:57all
- 7:57about
- 7:58in
- 7:58store
- 7:58execution.
- 7:59One.
- 7:59Right.
- 8:00Okay.
- 8:00You
- 8:00have
- 8:00to
- 8:01have.
- 8:01You
- 8:01have
- 8:01to
- 8:01have
- 8:01the
- 8:01product.
- 8:02The
- 8:02players
- 8:02have
- 8:03to
- 8:03be
- 8:03turned
- 8:03on.
- 8:03The
- 8:04volume
- 8:04has
- 8:04to
- 8:04be
- 8:05turned
- 8:05up.
- 8:06Not
- 8:06too
- 8:06loud
- 8:07though,
- 8:07right?
- 8:07Yeah,
- 8:07you
- 8:08have
- 8:08to,
- 8:08like,
- 8:08make
- 8:08sure
- 8:09you
- 8:09actually
- 8:09have
- 8:10the
- 8:10equipment
- 8:10working
- 8:11correctly.
- 8:12And
- 8:12then
- 8:12from
- 8:13there,
- 8:13I
- 8:13have
- 8:14seen
- 8:15it
- 8:15work
- 8:16well
- 8:16when
- 8:16you
- 8:16pair
- 8:16it
- 8:17with
- 8:17something
- 8:18else.
- 8:18Okay.
- 8:19So
- 8:19whenever
- 8:19you
- 8:19have,
- 8:20you
- 8:20know,
- 8:20a
- 8:20screen
- 8:21takeover
- 8:21in
- 8:21our
- 8:22stores
- 8:22and
- 8:23we're
- 8:23talking
- 8:24about,
- 8:25you
- 8:25know,
- 8:25the
- 8:25message
- 8:26over
- 8:26audio
- 8:26as
- 8:27well,
- 8:27or
- 8:27you
- 8:28have
- 8:28signage
- 8:28across
- 8:29your
- 8:29store
- 8:29and
- 8:30you're
- 8:30reaching
- 8:30out
- 8:30and
- 8:30talking
- 8:31about
- 8:31audio,
- 8:32or
- 8:32before
- 8:33the
- 8:33consumer
- 8:33even
- 8:34got
- 8:34into
- 8:34the
- 8:34store,
- 8:35they
- 8:35got
- 8:35a
- 8:35text
- 8:36message
- 8:36in
- 8:36email,
- 8:37they
- 8:37saw
- 8:38the
- 8:38product.
- 8:38So
- 8:40as
- 8:40a
- 8:40standalone,
- 8:42I'm
- 8:42not
- 8:42sure
- 8:43the
- 8:43verdict's
- 8:43out.
- 8:44I
- 8:44think
- 8:44on
- 8:44a
- 8:44standalone.
- 8:45Oh,
- 8:45really?
- 8:46I
- 8:46think
- 8:46we'll
- 8:46see.
- 8:47Okay.
- 8:47Yeah,
- 8:48just
- 8:48run
- 8:48in
- 8:48store
- 8:48audio.
- 8:49Yeah,
- 8:50you
- 8:50know,
- 8:50I
- 8:50think.
- 8:50I
- 8:51think
- 8:51we'll
- 8:51see.
- 8:51I
- 8:51have
- 8:52seen
- 8:52now
- 8:53that
- 8:53when
- 8:53you
- 8:53add
- 8:54audio
- 8:55on
- 8:55top
- 8:55of
- 8:55other
- 8:55tactics,
- 8:56we
- 8:56have
- 8:56gotten
- 8:57better
- 8:57performance.
- 8:58So
- 8:58is
- 8:59this
- 8:59like.
- 8:59Like,
- 8:59I.
- 9:00This
- 9:00is
- 9:00probably
- 9:00a
- 9:00terrible
- 9:01comparison,
- 9:01but
- 9:02I'm
- 9:02thinking
- 9:02about,
- 9:02like
- 9:02being
- 9:03at
- 9:03a
- 9:03basketball
- 9:03game
- 9:04and
- 9:04they're
- 9:04like,
- 9:04okay,
- 9:05you.
- 9:05Everybody
- 9:06gets
- 9:06free
- 9:07chicken
- 9:07nuggets
- 9:08at
- 9:08this
- 9:08part
- 9:08of
- 9:08the
- 9:08game.
- 9:09And
- 9:09it.
- 9:09But
- 9:09it's
- 9:09like
- 9:10blasted
- 9:10on
- 9:10every
- 9:11screen.
- 9:11It's
- 9:11on
- 9:11people's
- 9:12apps
- 9:12for
- 9:13the
- 9:13game.
- 9:13Like,
- 9:14so
- 9:14it's
- 9:14something
- 9:14like
- 9:15that
- 9:15where
- 9:15it's
- 9:15almost
- 9:15like
- 9:16more
- 9:16of
- 9:17a.
- 9:17Of
- 9:17like
- 9:17a
- 9:18presentation
- 9:19than
- 9:19it
- 9:19is
- 9:19just
- 9:20like
- 9:20there's
- 9:21a
- 9:21discount
- 9:21on
- 9:21chicken
- 9:22nuggets
- 9:22in
- 9:22aisle
- 9:23four.
- 9:24Because
- 9:24that's
- 9:24the
- 9:24stuff
- 9:25that
- 9:25to
- 9:25me,
- 9:25I'm
- 9:25like,
- 9:25it's
- 9:26got
- 9:26to
- 9:26be
- 9:26branded,
- 9:26right?
- 9:27Yeah,
- 9:27you
- 9:27need
- 9:27that
- 9:28Presentation.
- 9:29Yeah.
- 9:29And
- 9:29then
- 9:30maybe
- 9:30on
- 9:30the
- 9:30way
- 9:30out,
- 9:30you
- 9:31can
- 9:31say,
- 9:31and
- 9:31don't
- 9:31forget
- 9:31your
- 9:31chicken
- 9:32nuggets.
- 9:32Right
- 9:33after
- 9:33you
- 9:33already
- 9:33had
- 9:34the
- 9:34big
- 9:34thing.
- 9:34They
- 9:35know
- 9:35what
- 9:35you're
- 9:35talking
- 9:35about.
- 9:36Right,
- 9:36Got
- 9:36it,
- 9:36got
- 9:37it.
- 9:37And
- 9:37might
- 9:37have
- 9:37just
- 9:37tipped
- 9:37her
- 9:38hat
- 9:38on
- 9:38where
- 9:38she
- 9:38comes
- 9:38down
- 9:38on
- 9:39that
- 9:39argument.
- 9:41All
- 9:41right,
- 9:42so
- 9:42let's
- 9:42talk.
- 9:42So
- 9:43beginning
- 9:43of
- 9:43the
- 9:43year
- 9:432025,
- 9:44what
- 9:44are
- 9:45you
- 9:45looking
- 9:45at?
- 9:45What
- 9:45are
- 9:45your
- 9:45priorities
- 9:46for
- 9:46the
- 9:46year?
- 9:46Yeah,
- 9:47so
- 9:47one
- 9:47is
- 9:48just
- 9:48combining,
- 9:49you
- 9:49know,
- 9:49the
- 9:50network
- 9:50under
- 9:50the
- 9:51marketing
- 9:51umbrella
- 9:52and
- 9:52making
- 9:52sure
- 9:52we
- 9:52have
- 9:53our
- 9:53internal
- 9:54ways
- 9:55of
- 9:55working
- 9:55cleaned
- 9:56up
- 9:56and
- 9:56that
- 9:56we're
- 9:56running
- 9:57effectively.
- 9:57Another
- 9:58thing
- 9:58is,
- 9:58you
- 9:58know,
- 9:59my
- 9:59time
- 9:59here
- 9:59at
- 10:00fmi,
- 10:00if
- 10:00I'm
- 10:01taking
- 10:01away
- 10:02one
- 10:02thing,
- 10:02it's
- 10:03just
- 10:03how
- 10:03special
- 10:04our
- 10:04relationships
- 10:05are
- 10:05with
- 10:05these
- 10:05suppliers.
- 10:06Yeah.
- 10:07As
- 10:07my
- 10:07first
- 10:08one,
- 10:08you
- 10:08know,
- 10:08I've
- 10:08gone
- 10:08to
- 10:09so
- 10:09many
- 10:09different
- 10:10conferences
- 10:10out
- 10:10in
- 10:10the
- 10:10industry
- 10:11and
- 10:12this
- 10:12one,
- 10:12the
- 10:12way
- 10:12that
- 10:13you
- 10:13come
- 10:13and
- 10:13you
- 10:13meet
- 10:14with
- 10:14your
- 10:14suppliers
- 10:14and
- 10:15really
- 10:15nurture
- 10:15those
- 10:16relationships
- 10:16and
- 10:16have
- 10:16those
- 10:17really
- 10:17honest,
- 10:17strategic
- 10:18conversations
- 10:19is
- 10:20like
- 10:20no
- 10:20other.
- 10:21So,
- 10:22you
- 10:22know,
- 10:22me
- 10:22just
- 10:23continuing
- 10:23to
- 10:24nurture
- 10:24those
- 10:24relationships,
- 10:25make
- 10:25sure
- 10:26that
- 10:26we're
- 10:26partnering
- 10:26with
- 10:27our
- 10:27merchandising
- 10:28teams,
- 10:29our
- 10:29in
- 10:29store
- 10:29teams
- 10:30for
- 10:30execution,
- 10:31the
- 10:31marketing
- 10:32teams,
- 10:32the
- 10:32retail
- 10:33media,
- 10:33that's
- 10:33going
- 10:33to
- 10:34be
- 10:34a
- 10:34huge,
- 10:34huge
- 10:35effort.
- 10:36And
- 10:36then
- 10:36also
- 10:37on
- 10:37the
- 10:37tech
- 10:38side,
- 10:38we
- 10:38just
- 10:38gotta
- 10:38make
- 10:39sure
- 10:39that
- 10:39we
- 10:39have
- 10:40our
- 10:40data
- 10:41in
- 10:41a
- 10:41really
- 10:41good
- 10:42place.
- 10:42Then
- 10:43we
- 10:43have
- 10:43the
- 10:43capabilities
- 10:44to
- 10:44be
- 10:44able
- 10:44to
- 10:44leverage
- 10:45our
- 10:45data,
- 10:45slice
- 10:46and
- 10:46dice
- 10:47it,
- 10:47do
- 10:47segmentation
- 10:48and
- 10:48run
- 10:48really
- 10:49effective
- 10:49media,
- 10:50and
- 10:50then
- 10:50most
- 10:50importantly,
- 10:51be
- 10:51able
- 10:51to
- 10:51report
- 10:52on
- 10:52it.
- 10:52Right.
- 10:53But
- 10:53I
- 10:54need
- 10:54those
- 10:54capabilities
- 10:55not
- 10:55just
- 10:55for
- 10:55the
- 10:56network,
- 10:56but
- 10:57we
- 10:57need
- 10:57to
- 10:57have
- 10:57that
- 10:58across
- 10:58the
- 10:58enterprise
- 10:59side
- 10:59too.
- 11:00Ugh.
- 11:01Kathryn,
- 11:02I'm
- 11:02so
- 11:02excited
- 11:03that
- 11:03we
- 11:03got
- 11:03to
- 11:03talk
- 11:03to
- 11:04you
- 11:04again
- 11:04today.
- 11:05The
- 11:05next
- 11:06time
- 11:06we
- 11:06talk
- 11:06to
- 11:06you,
- 11:06you're
- 11:07gonna
- 11:07just
- 11:07be
- 11:07in
- 11:07see
- 11:08the
- 11:08CEO
- 11:08role
- 11:09or
- 11:09something.
- 11:09I
- 11:09have
- 11:09a
- 11:10feeling
- 11:10if
- 11:10things
- 11:10keep
- 11:11going
- 11:11this
- 11:11way,
- 11:11you'll
- 11:12just
- 11:12be
- 11:12total
- 11:13hy
- 11:13vee
- 11:13domination
- 11:14for
- 11:14Katherine.
- 11:14I'm
- 11:15go
- 11:15listen
- 11:15to
- 11:15some
- 11:15radio
- 11:16ads
- 11:16in
- 11:16my
- 11:16local
- 11:17hy
- 11:17vee.
- 11:17That's
- 11:17what
- 11:17I'm
- 11:17gonna
- 11:18do.
- 11:18That's
- 11:18what
- 11:18I'm
- 11:19doing
- 11:19when
- 11:19I
- 11:19get
- 11:19home.
- 11:20Well,
- 11:20thank
- 11:20you
- 11:20so
- 11:20much
- 11:21for
- 11:21making
- 11:21the
- 11:21time.
- 11:22Thanks
- 11:23again
- 11:23to
- 11:23Cimbie
- 11:24for
- 11:24hosting
- 11:24us
- 11:25here
- 11:25at
- 11:25fmi.
- 11:26We
- 11:26have
- 11:26another
- 11:27couple
- 11:27of
- 11:27interviews
- 11:28coming
- 11:28up,
- 11:28so
- 11:28until
- 11:29then,
- 11:29be
- 11:29careful
- 11:30out
- 11:30there.