A Tale of Two Box Stores

The Son of a Poor Man Podcast · Feb 19, 2026 · 22m

Tom goes this one alone, with no adult supervision, but he gives a comparison of two different stores in Cheyenne. Both are national chains, and one used to have lights-out customer service, and the other used to have terrible service. But he's noticed that with a change of management in both stores, they've flipped. It caused him to take a harder look at how he provides customer service in his own business, and his insights can help you improve your own customer service, which will in turn improve your customer retention and referrals.