How Empathy Changes Healthcare
How do you truly show care beyond their medical diagnosis?
In this episode of Hearts of Excellence, host Chelsey Gheyara sits down with Dr. Adrienne Boissy, Chief Medical Officer at Qualtrics, Neurologist, and former Chief Experience Officer at the Cleveland Clinic. Together, they explore how empathy, leadership, and innovation shape more meaningful care experiences.
Dr. Boissy shares powerful patient stories that changed how she sees healthcare, reminding us that behind every clinical decision is a human being navigating fear, uncertainty, and hope. From the emotional weight families carry…
The skinny
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