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268: What Does the Future Service-Centric Organization Looks Like
The Customer Service Department Is Dead: What the Future Service-Centric Organization Looks Like
Customer service cannot remain the department responsible for cleaning up problems created by the rest of the company. If an organization is serious about becoming service-centric, every department must understand how its decisions shape the customer experience—and one accountable leader must ensure the entire system works.
In Episode 268 of the Customer Service Revolution Podcast, Denise Thompson and John R. DiJulius III examine what the future service-centric organization will look like as AI…
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