Within the Trenches Ep 538

Within the Trenches · Apr 3, 2024 · 1h 6m

Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois.

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Episode topics –

Katie's 911 story

How a background in special education equipped her to handle intense emergency calls involving children with autism

Learn about the rigorous process Katie underwent to join the dispatch team, including testing, interviews, and a psychological evaluation

Gain an understanding of the intense training new dispatchers undergo, and how real-life experiences shape their ability to manage emergency situations

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