Latest / Brooke and Jeffrey: Phone Taps / Phone Tap PODCAST: Please Hold

Transcript

Phone Tap PODCAST: Please Hold · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: One eight hundred d ui away now offering free remote
• 0:02
  Speaker 1: consultations by phone or video conference for any criminal offense.
• 0:06
  Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote
• 0:09
  Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d
• 0:12
  Speaker 1: Uyowa dot com or call eight hundred d u away.
• 0:16
  Speaker 1: It's time for your phone tap. And today we call
• 0:18
  Speaker 1: a woman who left to complaint after visiting a department store.
• 0:22
  Speaker 1: Apparently she had a bad experience and she's been waiting
• 0:25
  Speaker 1: to talk to someone in customer service about okay. Well,
• 0:29
  Speaker 1: she's in luck because she's not just going to talk
• 0:32
  Speaker 1: to one customer service representative. She's going to talk to
• 0:35
  Speaker 1: two Brooke and myself. And while you might think two
• 0:41
  Speaker 1: customer service reps are better than one, I don't think
• 0:43
  Speaker 1: she's going to agree by the end of the call.
• 0:46
  Speaker 1: Don't understand why in your brand new phone tap right now,
• 0:50
  Speaker 1: as on the twenties toy, I'm moving eighty two point five. Hello. Hi,
• 0:59
  Speaker 1: my name is Kendall and I work in customer service.
• 1:02
  Speaker 1: I'm looking to speak with Rachel. This is she. Hi, Rachel.
• 1:06
  Speaker 1: I was just calling because we received an email from
• 1:08
  Speaker 1: you about an incident that happened at our store, Yes,
• 1:11
  Speaker 1: ma'am the other night, I think. Okay, wait, just before
• 1:14
  Speaker 1: you get into that, I just want you to know
• 1:16
  Speaker 1: that we take customer complaints extremely seriously. Now, do I
• 1:20
  Speaker 1: have your permission if I can put you on a
• 1:21
  Speaker 1: recorded line. Yes, yes you can. Okay, great. I also
• 1:26
  Speaker 1: need to inform you that, since I'm a part time employee,
• 1:28
  Speaker 1: state regulations say I can only process your report for
• 1:31
  Speaker 1: thirty two seconds. Thirty two seconds, yeah, and then I'll
• 1:35
  Speaker 1: need to transfer you. Why if I take your statement
• 1:39
  Speaker 1: for over the thirty two second allotment of time, well,
• 1:41
  Speaker 1: then I'm eligible for benefits and the company doesn't want
• 1:44
  Speaker 1: to do that. Ma'am. I can't believe that only have
• 1:47
  Speaker 1: thirty two seconds to tell something that happened over of
• 1:49
  Speaker 1: course of forty five minutes. Well, I think you can
• 1:52
  Speaker 1: give it your best. Shut So are you ready? I
• 1:56
  Speaker 1: have my timer here and go okaya, smite. I was
• 2:00
  Speaker 1: in the store with my children. I was in the
• 2:03
  Speaker 1: electronics center trying to get picked out an xbox. Okay, great,
• 2:08
  Speaker 1: twenty three seconds left? Can you tell me what was
• 2:10
  Speaker 1: in your cart in the electronics department? Why are you
• 2:13
  Speaker 1: asking you this? I don't. I don't know this in
• 2:14
  Speaker 1: my part, And you say you don't have a lot
• 2:16
  Speaker 1: of time, mister, has nothing to do with my complaints.
• 2:19
  Speaker 1: We're down to eighteen seconds. What were you wearing? What
• 2:22
  Speaker 1: do you mean? What was I wearing? Oh? It just
• 2:24
  Speaker 1: helps to identify you on our security footage, you know,
• 2:26
  Speaker 1: if we have to look through it now? Are you
• 2:28
  Speaker 1: sure you don't remember? You have eleven seconds left? I
• 2:31
  Speaker 1: had a green shirt on some soup. I mean, I
• 2:33
  Speaker 1: don't know four seconds? What shoes were they? Why does
• 2:35
  Speaker 1: that matter? Oh? Sorry, Rachel, but I have to officially
• 2:40
  Speaker 1: stop the call. Let me pass you to another associate.
• 2:43
  Speaker 1: Please hold, are you serious? Hi? This is Adrian with
• 2:52
  Speaker 1: Customer Service. How may I help you today? Adrian, I'm
• 2:56
  Speaker 1: trying to tell this story about what happened. I don't
• 2:58
  Speaker 1: have a thirty two seconds time with you. Are you
• 2:59
  Speaker 1: a full time employee? I am not a full time employee,
• 3:03
  Speaker 1: but there's not a whole lot of full time employees
• 3:05
  Speaker 1: around here, if I'm being honest. Can I get your
• 3:06
  Speaker 1: name please? My name is Rachel. All right, Rachel, you
• 3:11
  Speaker 1: just jop that down real quick. Got it all right?
• 3:13
  Speaker 1: And you have a complaint today? Yes, I emailed my complaint.
• 3:17
  Speaker 1: Yit I was in the electronics center last tuesday. Okay,
• 3:20
  Speaker 1: hold on, hold on, I haven't started my time or yet.
• 3:22
  Speaker 1: I only have thirty two seconds to take down your
• 3:24
  Speaker 1: complaint because I'm only a part time employee. Okay, are
• 3:27
  Speaker 1: you going to talk the entire thirty two seconds? And
• 3:29
  Speaker 1: he's going to allow me to talk and go? What's
• 3:31
  Speaker 1: your complaint? Last tuesday? I was in the electronic You
• 3:35
  Speaker 1: don't have to go faster than that. We're going to
• 3:37
  Speaker 1: get through this. Okay. Was it by the DVDs or
• 3:38
  Speaker 1: by the gaming systems? Sir? I don't know where. Okay,
• 3:42
  Speaker 1: I don't live in distour, Sir, I don't know where
• 3:44
  Speaker 1: I was. I just want to tell you what happens.
• 3:46
  Speaker 1: We can work with this. You've got twenty four seconds left.
• 3:48
  Speaker 1: I'm just going to jot down that you were near
• 3:49
  Speaker 1: the digital cameras. Okay, continue is unbelievable. Can you tell
• 3:52
  Speaker 1: me what you were wearing, ma'am? I just told the
• 3:55
  Speaker 1: gravel for me what I was wearing. Why does that
• 3:56
  Speaker 1: matter because it matters in my report? Just her, you
• 3:59
  Speaker 1: got thirteen seconds. I had on a jogg or sweatpants
• 4:02
  Speaker 1: suit and some Nikes. It was green Okay, perfectly, I
• 4:04
  Speaker 1: got that down. And what was your complaint? We only
• 4:06
  Speaker 1: have six seconds. When I talked to the customer service
• 4:08
  Speaker 1: right yesterday, she was very very rude to me. Okay, Harry,
• 4:11
  Speaker 1: what was she wearing? Oh? Oh, I'm sorry, Rachel, but
• 4:16
  Speaker 1: I have to officially stop the call there or time
• 4:18
  Speaker 1: has run out, though. Good luck with the next associate.
• 4:21
  Speaker 1: There's some really for me. Please hold no, Oh my god, Hi,
• 4:30
  Speaker 1: this is Kendall, a customer service. Who am I speaking with? Hey?
• 4:33
  Speaker 1: It's me a given. Oh hey, Rachel, I think I
• 4:36
  Speaker 1: just spoke with you thirty two seconds ago. Yeah, you did,
• 4:39
  Speaker 1: and I'm glad that I got you because I want
• 4:41
  Speaker 1: to continue my story. Did I just try to tell you?
• 4:43
  Speaker 1: Are you ready? Go? Oh? Sorry about that. We had
• 4:49
  Speaker 1: a malfunction with our timer. Let's try this again. Go.
• 4:53
  Speaker 1: I'm not doing this again. I'm not doing I'm not.
• 4:55
  Speaker 1: Are you sure? Because I just wrote down green shirt?
• 4:59
  Speaker 1: I remembered, so if you remember, then you know what
• 5:01
  Speaker 1: the hell is going on? Okay, great, twenty three seconds left?
• 5:04
  Speaker 1: Can you tell me what was in your card in
• 5:06
  Speaker 1: the electronics department? See, I'm with you, Rachel. I'm not
• 5:09
  Speaker 1: going to tell you I'm not gonna do this. I
• 5:11
  Speaker 1: want to talk to a full time employee. Are you sure?
• 5:14
  Speaker 1: Twelve seconds left. I'm not talking. I promise you I'm
• 5:16
  Speaker 1: not going to see another word. I'm gonna wait for
• 5:18
  Speaker 1: a full time employ You sound unhappy. You think let's
• 5:22
  Speaker 1: put putting me through? Okay, let me get my part
• 5:25
  Speaker 1: time customer buddy on the phone. No, please hold hold
• 5:27
  Speaker 1: on again. Oh my god, Hi is this Rachel? Yes? Oh,
• 5:38
  Speaker 1: hi Rachel, It's Adrianne. Longtime, no talk. What is it?
• 5:42
  Speaker 1: Just two part time eight employees for a whole freaking store. Gosh,
• 5:46
  Speaker 1: you know, I don't know. Maybe it's because it's a
• 5:48
  Speaker 1: prank phone call. Yeah, it's a joke. This is actually
• 5:56
  Speaker 1: Brooke and jeff from the radio show Broken Jeffrey in
• 5:58
  Speaker 1: the Morning. We're doing a phone tap on you. Are
• 6:01
  Speaker 1: you freaking serious? Oh my god. Your boyfriend James set
• 6:06
  Speaker 1: you up because he said you had a bad shopping
• 6:07
  Speaker 1: experience the other day. You people aren't fake. You did
• 6:12
  Speaker 1: that for me. You know, those big corporations not wanting
• 6:14
  Speaker 1: to pay out benefits. Yeah, but I do want to
• 6:16
  Speaker 1: know what are you wearing none of your business when
• 6:19
  Speaker 1: I'm wearing I'm sorry? Can you please hold much? Wake
• 6:29
  Speaker 1: Up every morning with funk taps weekday mornings on the
• 6:32
  Speaker 1: twenties How point five